BERLIN, CT DESKTOP SUPPORT

Worcester County, MD - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.

Candidate to execute the following activities as part of the 3D Engineering Team Hardware Deployment / PC Refresh:

Receive new laptops from the hardware vendor
Install required applications on the new laptops
Inventory the laptops for any additional software if required
Register and activate SIM / eSIM profiles if required Perform data transfer from current laptops to new laptops
Conduct laptop refresh classes (sessions for users where new laptops are handed over to them and day-1 support is provided if required; typically organized for 10-15 users at a time)

In-scope:

Install applications on the new laptops on a like-for-like basis based on the existing laptop inventory
Activate SIM / eSIM profiles where required
Conduct laptop refresh classes at Berlin CT
Assist users with initial login MFA and network / VPN connectivity during refresh classes
Transfer user data from current to new laptop during refresh classes
Support users with additional application installation needs during refresh classes
Receive current laptops from users / business project coordinators and update device status in Hardware Asset Management (HAM)
Perform drive erasure and prepare old devices for compliant disposal

High-level steps:

Before refresh class

Confirm device inventory serials and assigned users
OS patched; Dell firmware & drivers updated
Pre-stage installers for applications to be installed
Perform Network / VPN test
Confirm SIM / eSIM profiles / portal access if required
Prepare shipping materials & labels for NH batch as required
Ensure erasure tool approval & logging template readiness
Print quick start guide & FAQ

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. Candidate to execute the following activities as part of the 3D Engineering Team Hardware Deployment / PC Refresh: Receive new laptops from the hardware vendorInstall required applications on the n...