Associate Product Reliability Engineer
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
About InvoiceCloud:
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025 including USA TODAY and Boston Globe Top Workplaces multiple SaaS Awards wins for Best Solution for Finance and FinTech and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services as well as our leadership in AI maturity and responsible innovation. Its an award-winning purpose-driven environment where top talent thrives. To learn more .
Job Details
The Product Reliability Engineering team at InvoiceCloud partners with Software Engineering to monitor support and improve the reliability of the SaaS platform powering millions of digital payments and customer interactions every month.
As an Associate Product Reliability Engineer you will build foundational technical and diagnostic skills while supporting production operations for InvoiceClouds Payment Service Network. With guidance from senior team members youll assist in debugging monitoring and incident response and contribute to improving reliability through automation dashboards and documentation. Working closely with experienced engineers and product support teams you will gain exposure to InvoiceClouds codebase incident management practices agile workflows and delivery standards while building confidence and independence.
Success Profile
At InvoiceCloud success in this role is grounded in our core competencies. These competencies represent the mindsets and behaviors that enable team members to deliver impact innovate and create value for our customers. Below outlines how each competency translates into meaningful actions and outcomes for this position.
Results Driven
- Supports issue triage and debugging across production systems using logs metrics and traces to identify symptoms and narrow hypotheses.
- Writes clean functional and well-tested code (/C#) to deliver small reliability improvements automation and fixes with defined scope and guidance.
- Assists in building and maintaining monitoring dashboards and alerting to improve visibility into platform health.
- Participates in incident response activities and post-incident reviews demonstrating attention to detail and follow-through.
Takes Ownership
- Owns assigned incident tickets or operational work items through resolution communicating progress impact and blockers clearly.
- Documents recurring issues troubleshooting steps and runbooks so others can respond consistently and efficiently.
- Partners with senior engineers and product support teams to reproduce issues validate fixes and confirm service restoration.
- Follows InvoiceClouds development security and change-management standards taking accountability for safe and reliable production outcomes.
Drives Efficiency
- Uses Git and standard branching/review practices to streamline collaboration and ensure operational changes are traceable.
- Creates or improves automation scripts (PowerShell and/or Python) to reduce repetitive operational work and speed up diagnostics.
- Learns to prioritize reliability work using impact and urgency (e.g. incident severity customer impact and SLO risk) while meeting sprint goals.
- Helps improve incident response processes by identifying gaps (monitoring runbooks alerts) and proposing actionable remediations.
Innovative
- Explores reliability and observability tools and techniques that improve detection diagnosis and recovery (e.g. better logging actionable alerts and dashboards).
- Leverages AI-assisted development tools (e.g. GitHub Copilot Cursor Windsurf) for debugging code generation and documentation while learning to validate AI output critically.
- Contributes ideas for improving incident response post-mortem practices and production readiness during feature delivery.
- Demonstrates curiosity experimentation and a learning mindset seeking feedback to build reliability engineering best practices.
Requirements
- Bachelors degree in Computer Science Engineering or related technical discipline
- 02 years of experience in software engineering DevOps production support or technical support (internship co-op or professional)
- Understanding of object-oriented programming basic data structures and algorithms
- Familiarity /.NET Framework C# SQL and version control systems (Git)
- Exposure to cloud environments (Azure preferred) and basic concepts like deployments configuration and networking fundamentals
- Exposure to scripting for automation and troubleshooting (Python and/or PowerShell)
- Familiarity with monitoring/observability tools or concepts (dashboards alerts log queries); experience with New Relic or similar is a plus
- Strong debugging/troubleshooting problem-solving collaboration and written communication skills.
Base salary is onecomponentof total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The aboverepresentsthe expected base compensation range for this job requisition.Ultimately indeterminingyour paywellconsider many factors including but not limited to skills experience qualifications geographic location and other job-related factors.
InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race color religion age sex nationality disability genetic information veteran or military status sexual orientation gender identity or expression or any other characteristic protected under applicable laws.
This commitment applies to all aspects of employment including recruitment hiring placement promotion termination layoff recall transfer leave compensation and training.
If you require a disability-related or religious accommodation during the application or recruitment process and wish to discuss possible adjustments please contact .
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For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases employees or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.
Required Experience:
IC
Key Skills
- Kubernetes
- FMEA
- Continuous Improvement
- Elasticsearch
- Go
- Root cause Analysis
- Maximo
- CMMS
- Maintenance
- Mechanical Engineering
- Manufacturing
- Troubleshooting
About Company
Invoice Cloud provides simple online electronic bill payment solutions that improve customer engagement and increase e-payment adoption. Schedule A Demo Today.
