Customer Success Manager (mfd)

About the Role
The Customer Success team at SimScale is at the heart of our mission: making high-fidelity engineering simulation accessible to everyone everywhere. We dont just manage accounts; we act as strategic partners to some of the worlds most innovative engineering teams.
As a Strategic Customer Success Manager you will be the commercial and strategic lead for a dedicated cohort of this high-impact quota-carrying role you function as the CEO of your book of business driving the entire post-sales lifecycle. You will be responsible for ensuring that SimScale is not just a tool but a critical driver of our customers product development success. By bridging the gap between technical engineering requirements and corporate business objectives you will directly influence SimScales Net Revenue Retention (NRR) and market leadership.

The Impact You Will Make

• Strategic Advisory: Act as a trusted advisor to VP Directors Executives and Engineering Champions aligning SimScales capabilities with their top-level strategic goals (e.g. reducing time-to-market cutting prototyping costs).
• Portfolio Ownership: Own the end-to-end commercial health of your customer cohort. You are responsible for ARR retention identifying expansion (upsell/cross-sell) pathways and delivering accurate revenue forecasts to leadership.
• Value Realization: Lead Strategic Business Reviews (SBRs) and QBRs that go beyond usage metrics focusing on ROI value realization and the business impact of CAE adoption.
• Risk Mitigation: Proactively identify at-risk accounts through data-driven health monitoring and execute sophisticated recovery and mitigation strategies.
• Cross-Functional Leadership: Serve as the Voice of the Customer internally. You will partner with Product and Engineering to influence the roadmap and collaborate with Marketing to turn successful customers into public advocates and case studies.
• Scale & Innovation: Leverage automation and CS best practices to manage your portfolio efficiently ensuring a high-touch experience through one-to-many strategies where appropriate.

What We Expect from You

• The Technical Foundation: A Bachelors degree in Engineering (Mechanical Aerospace or similar). Direct experience or a deep understanding of CFD FEA or Thermal Analysis is highly preferred.
• The Experience: 5 years in a high-growth SaaS environment specifically in a technical customer-facing role (CSM Account Management or Technical Account Management).
• Commercial Acumen: Proven track record of carrying a quota and successfully managing renewals and expansions. You understand the business of engineering.
• Executive Presence: Exceptional communication skills with the ability to navigate complex organizational structures and influence senior decision-makers.
• Strategic Mindset: You dont just solve tickets; you solve business problems. You are comfortable with CRM data (Salesforce/HubSpot) and use it to drive your strategy.
• Collaboration: A team-first mentality. You thrive in a team-selling environment where you work hand-in-hand with Sales and Technical Account Teams.

Why SimScale
You will join a team where Customer Success is recognized as the primary engine for company growth. Youll have the autonomy to build your own strategy for your portfolio and the opportunity to work with cutting-edge technology that is redefining the CAE industry.

Location: EMEA (CET) or US (EST/CST).

Diversity Equity and Inclusion at SimScale

At SimScale we look beyond borders and hire great talent from all parts of the world. With our team consisting of people from various backgrounds we truly embrace diversity and encourage everyone to be themselves. We are unified by curiosity dedication and our team spirit! As an equal opportunity employer we acknowledge that our employees have different aspirations and career goals and therefore are committed to create a diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. A copy of SimScales full recruiting guideline can be made available on request. Kindly let us know how you would like to be addressed and whether you have specific requirements for the interview.