Outreach Contractor

Job Title: Outreach Contractor
Location: Boston MA 02114
Duration: 4-Month Contract
Schedule: Monday - Friday
Hybrid schedule may be available based on operational needs and prior approval.

Position Overview

We are seeking an Outreach Contractor to provide field-based peer outreach and engagement services for service members veterans and their families with a strong focus on justice-involved veterans.

This role supports veterans by helping them connect with resources related to suicide prevention justice intervention housing navigation recovery support and community services. The position is non-clinical and focuses on outreach coordination peer support and resource navigation.

Work is primarily conducted in community-based environments and all activities must comply with HIPAA confidentiality standards and Personally Identifiable Information (PII) protections.

Key Responsibilities

• Conduct structured intake assessments to gather information such as service history trauma exposure mental health background substance use history and stabilization needs.

• Help veterans identify immediate needs stabilization priorities and short-term goals.

• Support the development of Individual Recovery Plans (IRPs) or similar goal-oriented service plans focused on stability and reintegration.

• Refer veterans to appropriate providers for housing behavioral health substance use treatment employment services benefits assistance and legal support.

• Coordinate warm handoffs to community organizations and justice system partners when appropriate.

• Work with criminal justice stakeholders including courts probation parole diversion programs correctional facilities and re-entry organizations.

• Participate in outreach events and stakeholder meetings when authorized.

• Maintain accurate documentation of outreach activities referrals and veteran interactions in designated systems.

• Escalate safety concerns high-risk situations or complex cases to the designated supervisor following established protocols.

• Report service gaps or systemic barriers impacting justice-involved veterans to program leadership.

Required Qualifications

• Ability to follow established procedures and protocols.

• Strong time management skills to manage field outreach schedules caseloads and administrative tasks.

• Ability to prioritize tasks meet deadlines and work independently.

• Professional communication skills when interacting with veterans service providers and the public.

• Sound judgment and the ability to escalate concerns when necessary.

• Comfort discussing suicide prevention and working with potentially suicidal veterans within a non-clinical peer support role.

• Knowledge of military culture and veteran-related challenges.

• Understanding of HIPAA regulations confidentiality requirements and PII protection.

• Proficiency in Microsoft Office applications.

• Ability to work in a hybrid environment including fieldwork office work and telework.

• Reliable transportation is required.

Required Skills:

Veterans Law