IT Operations Specialist Support Engineer

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

As an IT Operations Specialist you provide daily technical support to employees ensuring the reliable performance of network infrastructure internal systems and hardware. Your responsibilities include installing configuring and troubleshooting desktops workstations servers and network-related issues across a diverse environment. You also contribute to recommending and implementing hardware and software upgrades or new addition you may support broader IT and infrastructure projects and deliver training to help users effectively use both basic and specialized applications.

Please note that this role requires an onsite presence 5 days per week.

What Youll Do

• Provide frontline technical assistance to internal users delivering prompt and effective L1L2 support across hardware software and network-related issues.

• Carry out onboarding and offboarding activities including preparing user devices configuring accounts and access and supporting new hires during their firstday setup.

• Diagnose troubleshoot and resolve issues involving computers printers operating systems business applications and basic network connectivity.

• Configure maintain and support enduser devices across both Windows and macOS environments.

• Ensure timely resolution of service desk tickets in alignment with SLA commitments including proper prioritization and escalation when required.

• Deliver highquality support by understanding internal customer needs and maintaining clear communication around IT service expectations.

• Provide handson assistance for local site requirements and collaborate effectively with wider IT teams.

• Follow established operational procedures and documentation standards with consistency and accuracy.

What Youll Bring

• At least 3 years of experience in a similar onsite support role working directly with internal customers.

• Strong handson experience with Intelbased PC hardware system architecture and Windows operating systems.

• Extensive experience supporting Apple (Mac) hardware and macOS environments.

• Solid knowledge of Microsoft 365 applications and cloud technologies.

• Experience with Active Directory Azure Active Directory (Microsoft Entra) and identity/access management.

• Familiarity with Microsoft Autopilot Intune and MultiFactor Authentication (MFA).

• Basic understanding of IP networking and troubleshooting connectivity issues.

• Strong customerfocused mindset with the ability to build trusted relationships.

• Excellent communication skills in English and Hungarian.

What we offer

• Opportunity to create a more resourceful world by working on the 21st centurys biggest challenges: water energy and gas

• Personal development: language courses soft skills and technical training (Udemy Pluralsight etc.)

• R&D center with immense growth in the heart of Budapest at Palais Krausz

• Cutting-edgetechnologies (Cloud IoT)

• Benefits: accident and life insurance private outpatient care support cafeteria iPhone with a generous data allowance

• Strong culture promoting work-life balance and flexibility

Depending on your experience this role is expected to offer between gross HUF and 18000000 HUF annually. We review compensation regularly to stay competitive in the market.

#LI-IB1 #LI-ONSITE

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences dont perfectly align with every requirement we encourage you to apply the end you may be just who we are looking for!

The successful candidates starting wage will be determined based on permissible non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply please contact a recruiting representative at 1- or email .

Itron is transforming how the world manages energy water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency build resilience and deliver safe reliable and affordable service. With edge intelligence we connect people data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: