Information Technology Specialist
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
As an Information Technology Specialist you will be the first point of contact for our internal customers ensuring highquality IT support and a positive service experience. You will take ownership of service desk tickets resolving issues within agreed SLAs while understanding business needs and supporting wider IT teams with both remote and handson activities.
Please note that this role requires an onsite presence 5 days per week.
What Youll Do
Take responsibility for the timely resolution of service desk tickets in line with agreed SLAs.
Understand the internal customer and dynamics of the business in order to provide exceptional customer service.
Management of customer expectations regarding IT service and solutions delivery.
Timely resolution of Service Desk Tickets within defined SLA.
Prioritize and escalate tickets in accordance with agreed SLAs.
Support wider IT teams and local site demands where hands-on requirements are needed.
Strict adherence of standard operating instructions and procedures
What Youll Bring
At least 3 years of experience in a similar role working onsite with internal customers
Experience working with Intel-based PC hardware architecture and operating systems
Extensive experience with Apple (Mac) hardware architecture and operating systems
Solid knowledge of Microsoft Office 365 applications and technologies
Experience working with Active Directory and Azure Active Directory (Microsoft Entra)
Experience working with Microsoft Autopilot Intune and Multi-Factor Authentication (MFA)
Basic understanding of IP-based networks
Strong customer focus with the ability to build trusted relationships
Excellent communication skills both English and Hungarian
Nice to Have
Experience with ServiceNow ITSM or similar service desk tools
Understanding of data center infrastructure (physical and virtual environments)
Cybersecurity awareness or foundational knowledge
What we offer
Opportunity to create a more resourceful world by working on the 21st centurys biggest challenges: water energy and gas
R&D center with immense growth in the heart of Budapest at Deák Ferenc square
Cutting-edge technologies (Cloud IoT)
Personal development: English soft skills and technical training (Udemy Pluralsight etc.)
Benefits: accident and life insurance private outpatient care support cafeteria iPhone with a generous data allowance
Strong culture promoting work-life balance and flexibility
#LI-IB1 #LI-ONSITE
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences dont perfectly align with every requirement we encourage you to apply the end you may be just who we are looking for!
The successful candidates starting wage will be determined based on permissible non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply please contact a recruiting representative at 1- or email .
Itron is transforming how the world manages energy water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency build resilience and deliver safe reliable and affordable service. With edge intelligence we connect people data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world:
Required Experience:
IC
Key Skills
- Computer Hardware
- IT Experience
- Network Administration
- Network Support
- LAN
- Computer Networking
- Computer Skills
- Windows
- Sharepoint
- Teaching
- Operating Systems
- Leadership Experience
