Telecome Network SME Nokia Fixed Networks

Brampton - Canada

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description: Telecome Network SME - Nokia Fixed Networks

Experience Required: 8-10 Brampton - Hybrid

Overview

The SME (Subject Matter Expert) will support operations engineering and technology teams in managing validating and optimizing Nokia fixed-network products and management platforms. This role involves hands on technical guidance troubleshooting documentation procedural development network assessments and collaboration with Nokia TAC and R&D teams.

Key Responsibilities

1. Operational & Engineering Support

Support Operations Engineering and Technology teams with as built configurations and deployments within the lab facility.

Assist engineering teams in testing and verifying software updates or network changes related to supplier (Nokia) devices.

2. Architecture & Deployment

Provide engineering expertise regarding architectural choices involving Nokia products.

Create Method of Procedures (MOPs) and coordinate deployment across network environments with Operations teams.

Deploy and implement network changes following industry and Nokia best practices.

3. Nokia TAC & R&D Liaison

Act as liaison with Nokia TAC and R&D for technical escalations and execution of proactive deliverables ensuring faster restoration and dedicated engagement when required.

4. Troubleshooting & Network Health

Troubleshoot and resolve network issues across software and hardware components.

Guide teams in monitoring SLA performance identifying threats and assessing both current and potential future network issues.

5. Performance Metrics & Service Management

Act as SME to define and establish performance metrics identifying key areas of service management.

Facilitate the identification of control mechanisms and critical action or recovery paths for network and system components.

6. Network Audits & Readiness

Perform scheduled network health check audits and support network performance analysis.

Assist with operational readiness activities such as:

o Network upgrades

o Network changes

o Retrofits

Support MOP validation and testing including occasional maintenance window involvement when pre approved.

7. Technology Operationalization

Assist in operationalizing new Nokia technologies including:

o Troubleshooting and maintenance procedures

o Diagnostic and restoration documentation

o Playbooks and knowledge materials

o Alarming event management and logging

o Automation tools scripts and reporting

8. Disaster Recovery & Resiliency Testing

Collaborate with Network Operations to create network/service test cases for disaster recovery resiliency and redundancy testing.

Support development of restoration plans including disaster recovery trailers if applicable.

9. Continuous Improvement & Proactive Insights

Work with teams and Nokia TAC to communicate required network changes priorities risks and expected improvements.

Provide recommendations or direct actions to prevent outages or reduce impact through analytic trend assessment.

Essential Skills

SME experience supporting Nokia 5520 AMS and Altiplano management platforms.

Hands on expertise with Nokia Fixed Network devices including:

o ONT

o 7360

o MF 2

o SF8 M

o FX4 / FX8 / FX16

o SF8 GW

Proficiency in Nokia platforms:

o Altiplano

o AMS 5520

Strong knowledge of Nokia fixed broadband technologies network configurations and operational workflows.

8 years of experience in networking fixed access technologies or related SME roles.

Required Skills:

Experience (Years): 4-6 Essential Skills: Work with project teams throughout the organization to design implement and manage CDN infrastructure using Akamai to ensure high availability performance and scalability for customer facing applications and business processes. Handle multiple priorities and assignments with excellence and precision. Be a part of a 24/7/365 organization (some after hours support is expected as part of normal on-call rotation). Directly support line of business development teams provide guidance to them on implementation and changes for customer facing applications Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats. Monitor and analyze network performance identifying and resolving issues to optimize content delivery of critical applications. Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications. Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN. Provide technical support and guidance to clients and internal teams regarding CDN and security best practices. Work closely with vendor and professional service teams on delivery related activities and strategy. Qualifications: Bachelors degree in Computer Science Information Technology or a related field. OR similar work experience. Strong understanding of network protocols (HTTP/HTTPS DNS TCP/IP). Proven experience as a CDN Engineer or similar role with a strong focus on -depth knowledge of Content Delivery Network technologies including caching load balancing and content optimization. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Experience supporting 24/7/365 customer facing applications at enterprise scale. Awareness and experience with cybersecurity tools and practices such as firewalls intrusion detection/prevention systems and encryption. Proficiency in scripting and automation (e.g. Python Bash) a plus. Relevant certifications (e.g. CISSP CEH) are a plus but not required.

Job Description: Telecome Network SME - Nokia Fixed NetworksExperience Required: 8-10 Brampton - Hybrid OverviewThe SME (Subject Matter Expert) will support operations engineering and technology teams in managing validating and optimizing Nokia fixed-network products and management platforms. This r...