AI & Automation Specialist

AboutAlayaCare

AtAlayaCareweremore than just a fast-growing SaaS companywerea team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.

With 550 employees across Canada the US Australia and Brazilwereunited by a shared mission and a strong culture of transparency growth and human connection. Whetheryoureearly in your career or a seasoned expertAlayaCareoffers the opportunity to grow your impact your skills and your career.

About the Role

As our AI & Automation Specialist you will sit within the IT function and partner across the organization to identify high-impact repetitive workflows that can be transformed through AI-powered agents copilots and automation.
This is a hands-on builder role for someone who enjoys turning ambiguity into structured measurable outcomes. Youll work directly with teams across the organization to uncover inefficiencies design practical AI solutions pilot them responsibly and scale what works. Your mandate is simple but powerful: reduce manual effort improve quality and consistency and help teams focus on work that truly moves the needle.
Because we operate in a healthcare environment governance matters. You will help ensure that every AI solution is safe compliant transparent and grounded in human oversight.
If youre excited by the idea of combining process thinking automation and real business impact this role is for you.

WhatYoullDo

• Partner with departmental leaders to map workflows identify automation opportunities and prioritize initiatives based on measurable impact such as time savings and error reduction.

• Translate business problems into clear outcomes supported by AI-powered workflows and agents.

• Design and build AI solutions using approved low-code platforms scripting (Python or JavaScript) APIs and internal systems.

• Configure prompts rules and decision logic to ensure reliable predictable behavior.

• Run pilots gather structured feedback analyze results and recommend whether to scale refine or retire solutions.

• Embed human oversight escalation pathways and auditability into all workflows.

• Partner with Security Legal and Compliance to meet privacy data residency and healthcare regulatory requirements.

• Create guides demos and training materials to help teams confidently and responsibly use AI tools.

• Serve as an internal AI advisor sharing best practices and reusable patterns to accelerate future implementations.

What You Bring to the Team

• Demonstrated experience in process optimization automation or consulting.

• Experience building at least one AI or automation workflow bot assistant or similar solution.

• Comfort working with basic metrics and impact analysis.

• Ability to use scripting or programming languages such as Python or JavaScript.

• Experience working with APIs JSON REST and data manipulation.

• Familiarity with low-code or workflow automation platforms.

• Strong problem-solving skills and structured thinking when unpacking ambiguous business processes.

• Ability to communicate technical concepts clearly to non-technical stakeholders.

• A collaborative service-oriented mindset and comfort partnering across functions.

• Hands-on curiosity with AI LLMs and automation tools.

• Bilingual in English and French is an asset.

• Experience in regulated environments healthcare workflow engines chatbots or analytics tools is an asset.
  

Why JoinAlayaCare

Work With Purpose

AtAlayaCareyoullhelp build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interactioncontributesto making care more connected accessible and human.

Grow in a High-Trust Culture

We believe in transparency feedback and assuming positive intent. Hereyoullfeel safe to share your ideas and career goals and be supported to achieve them through mentorship career mobility and a promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being. From Wellness Fridays to volunteer time off to flexible vacation we make sure you have the space to recharge contribute to your community and live your best life.

BenefitsThat Matter

• Equity in a well-funded scaling company.

• Comprehensive health benefits telemedicine and lifestyle spending accounts.

• Parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events summits and social activities both in-person and virtual create meaningful connections across our global teams.

Location and Work Model

This role is based in Montreal. At AlayaCare our hybrid model includes 2 set in-office collaboration days/week and it is expected that team members are present in the office on those days to foster connection innovation and teamwork.

Ready to Join Us

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you Share thispostingwith someone who might be a great fit.

AlayaCareuses AI tools during our hiring process to support fair consistent and objective decision-making. Someinitialscreening steps may be automated to helpidentifyqualified candidates. If your application is declined automatically you may request a human review.

Werecommitted to creating a workplace where everyone belongs. If you require accommodation during the application process please reach out to.