Technical Support Specialist
Share
Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.
Department Overview
Department OverviewThis position is part of the Customer Support organization. This team deals directly with our partners and customers and helps them with resolving their technical issues related to Motorola Solutions Inc (MSI) products. It is a rapidly growing team with tons of career opportunities. The team values transparency open communication collaboration and customer first mentality.
Job Description
Reporting to a Team Lead or Manager the Technical Support Specialist ensures critical customer issues are resolved or escalated with maximum efficiency. Success in this role requires a customer-first mentality a systematic approach to troubleshooting and an appetite for learning diverse technologies. If you thrive in a fast-paced environment and enjoy solving complex puzzles we want to hear from you.
What Youll Do
Resolve & Document: Provide an exceptional customer experience by troubleshooting software hardware and network issues via phone chat and email ensuring all details are captured in our case management system.
Product Mastery: Develop and maintain deep expertise in our video management systems cameras servers and IP networking protocols (TCP/IP UDP Multicasting).
Take Ownership: Lead with empathy and urgency managing your own case queue and prioritizing tasks based on business needs and customer impact.
Collaborative Problem-Solving: Work independently or with teammates to research root causes review logs and replicate complex issues in a lab environment.
Continuous Innovation: Stay agile by learning new MSI products and technologies at the pace of innovation while contributing creative solutions to the team.
Flexible Support: Maintain a high level of professionalism under pressure and participate in occasional weekend on-call rotations or flexible shifts as needed.
Qualifications
Technical Proficiency: Strong grasp of IP networking (routers firewalls wireless) and experience configuring various operating systems.
Communication: Ability to translate complex technical concepts into clear concise instructions for customers of all skill levels.
Analytical Mindset: Proven ability to identify root causes and resolve issues with high quality and minimal supervision.
Target Base Salary Range for this role is $60000 - $66800
Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.
#LI-DB1
Basic Requirements
0-2 years of relevant experience in an IT environment with a Bachelors Degree in Computer Science Engineering or a relevant software/computer related field OR 4-5 years of relevant experience
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
YesOur :
Incentive Bonus Plans
Medical Dental Visionbenefits
401K with Company Match
10 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Motorola Solutions, Inc., incorporated on March 9, 1973, is a provider of communication infrastructure, devices, accessories, software and services. The Company operates through two segments: Products and Services. It serves global customer base spanning federal, state, county, provin ... View more
