Senior Tech Support Analyst Job ID 2026-1194
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Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Senior Tech Support Analyst
About the Role: The Sr. Tech Support Analysts role is to elevate end-user support services and guide the Tech Support Analyst(s) in maintaining and improving the users productivity while providing the customers with a good experience when they request assistance. This includes leading the team in analyzing and resolving end-user hardware and software issues in a timely and accurate fashion providing end-user training where required and gaining an understanding of the users needs and work habits so IT can proactively deploy appropriate services and tools leading to increased productivity. The Sr. Tech Support Analyst also serves as an IT ambassador advocator and technology consultant to the business and works on building a trusted relationship with the user community.
Responsibilities:
- Must establish a strong relationship with the business stakeholders the General (Office) Manager the direct supervisor.
- Coach Tech Support Analyst(s) as needed.
- Conduct team meetings in the absence of the teams leadership.
- Monitor work orders and incident management system to ensure timely resolution of all tickets.
- Manage troubleshoot and resolve cases with standard high and critical severities.
- Assist with process improvements for the Corporate IT User Support Operations.
- Oversee IT process for onboarding and offboarding employees including administering and maintaining end-user accounts permissions and access rights.
- Support VPN connectivity software preferably with ForiToken security key.
- Support remote users through a variety of connectivity options.
- Interact with Corporate IT NOC Corporate IT Telecom Corporate IT Ops/Apps and vendors technical support group as needed to further enhance streaming performance and help troubleshoot system outages.
- Work with various Corporate IT groups to plan test and implement desktop automation initiatives and business applications.
- Document procedures and conduct transfer of knowledge to Tech Support Analyst(s) as needed to ensure proper and timely support services to the user community.
- Responsible for sites asset management which includes hardware and software inventory assessment and works with the Tech Support Analyst Lead to establish and update procurement threshold.
- Responsible for office conference room support which includes maintaining troubleshooting and supporting AV systems.
- Provide Corporate IT Priority Support to the Corporate Executive team as needed.
- Responsible for imaging computers and assisting with maintaining imaging servers and updating images.
- Assist the Tech Support Analyst Lead in managing local servers including file print and backup servers and their associated operating systems and software.
- Assist the Tech Support Analyst Lead in managing all local network hardware and equipment including routers switches hubs and UPSs.
- Ensure network connectivity of all workstations.
- Administer all IT equipment hardware and software upgrades/refreshes.
- Assist the Tech Support Analyst Lead in performing system backups and recovery.
- Work on special projects.
Requirements:
- Education & Certification
- B.S. degree in the field of Information Technology and a minimum of 5 years of equivalent work experience are required.
Certifications in CompTIA A HDI ITIL PMP CAPM or Six Sigma are a plus
- B.S. degree in the field of Information Technology and a minimum of 5 years of equivalent work experience are required.
- Knowledge & Experience
- Mentoring/coaching team members.
- Working technical knowledge of network and PC operating systems including Active Directory Windows 10 and VPN
- Extensive application support experience with Google Workspace RingCentral and Microsoft Office 365.
- Working technical knowledge of current network hardware protocols and standards including Dell servers.
- Hands-on hardware troubleshooting experience with Dell and Lenovo desktops and laptops.
- Experience with virtualization or virtual machine such as Hyper-V or VMware
- Working technical knowledge of computer imaging tools.
- Working knowledge of MAC Mini and Macbook Pro would be TERRIFIC!
- General knowledge of IT security practices.
- Personal Attributes
- Strong written and oral communication skills.
- Strong interpersonal skills.
- Ability to conduct research into networking issues and products as required.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation
- Experience working in a team-oriented collaborative environment.
At Internet Brands we carefully consider a wide range of factors when determining compensation including your background and experience. These considerations can cause your compensation to vary. We expect the compensation for this role to have a range that starts at $50000 and will depend on your skills qualifications and experience. We encourage all interested candidates to apply.
In addition to our awesome culture we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical dental and vision coverage flexible spending accounts (FSA) for medical and dependent care short-term and long-term disability insurance and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match paid time off (PTO) paid holidays commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching addition employees can take advantage of voluntary benefits such as home auto and pet insurance and discounted legal and financial services. For more details feel free to inquire during the interview process.
Internet Brands headquartered in El Segundo Calif is a fully integrated online media and software services company focused on four high-value vertical categories: Health Automotive Legal and Home/Travel. The companys properties and platforms include the WebMD Medscape and Henry Schein ONE networks which are the global leaders in their markets; Nolo Avvo and Martindale which form the largest consumer information provider in the legal market; and CarsDirect Fodors Travel and many others which are leaders in their key vertical markets. Internet Brands award-winning consumer websites lead their categories and serve more than 250 million monthly visitors while a full range of web presence offerings has established deep long-term relationships with SMB and enterprise clients. The companys powerful proprietary operating platform provides the flexibility and scalability to fuel the companys continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands is an equal opportunity employer and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Notice to California residents: you can find information about our privacy practices on: Experience:
In addition to our awesome culture we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical dental and vision coverage flexible spending accounts (FSA) for medical and dependent care short-term and long-term disability insurance and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match paid time off (PTO) paid holidays commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching addition employees can take advantage of voluntary benefits such as home auto and pet insurance and discounted legal and financial services. For more details feel free to inquire during the interview process.
Internet Brands headquartered in El Segundo Calif is a fully integrated online media and software services company focused on four high-value vertical categories: Health Automotive Legal and Home/Travel. The companys properties and platforms include the WebMD Medscape and Henry Schein ONE networks which are the global leaders in their markets; Nolo Avvo and Martindale which form the largest consumer information provider in the legal market; and CarsDirect Fodors Travel and many others which are leaders in their key vertical markets. Internet Brands award-winning consumer websites lead their categories and serve more than 250 million monthly visitors while a full range of web presence offerings has established deep long-term relationships with SMB and enterprise clients. The companys powerful proprietary operating platform provides the flexibility and scalability to fuel the companys continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands is an equal opportunity employer and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Notice to California residents: you can find information about our privacy practices on: Experience:
Senior IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Internet Brands is an online media and technology company that serves businesses and consumers in four major categories: Automotive, Health, Legal, and Home/Travel. Our fully integrated approach combines leading web solutions for businesses with media websites for consumers. IB's a ... View more
