Customer Service Representative

Meridian, ID - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Wilbert Funeral Services Inc.

As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.

As a Customer Service Representative you will manage the territory of Funeral Directors Cemeteries and Technicians. You will track and follow the Monuments on site Monument work and vaults that are installed in your assigned territory.

Key Responsibilities

Manage and maintain relationships with Funeral Directors Cemeteries Service Areas and Technicians within assigned territoryby understanding location specific needs and preferences and meeting them

Track and monitor monument production delivery on-site installations

Ensure accurate documentation and timely follow-up on all orders and customer service requests

Communicate updates to clients and internal teams

Handle a high volume of phone calls and emails professionally and efficiently

Return all internal external calls and emails by EOD (end of day)

Process all quote requests or communicate delays to clients within 24 hrs. Including EOD emails toappropriate personalfor custom quotes to be proceeded next day

Proactively identify and resolve issues while maintaining customer satisfaction

Assist saleswiththrough data entry and identifying areas of growth in territory

Maintain database accuracy for cemetery and client information (CRM)

Process and filter reports to assist locations with late list and order volume

Uphold company standards commitments and core values

Proficient in Microsoft Office (Excel Word Outlook OneNote)

Qualifications & Skills

Strong attention to detail and ability to process complex information

Excellent verbal and written communication skills

Comfortable managing a high volume of calls and email correspondence

Ability to multitask in a fast-paced environment

Strong time management and organizational skills

Proficient in Microsoft Office (Excel Word Outlook)

General computer literacy and comfort learning new systems

Problem-solving mindset with the ability to assess situations and implement resolutions

Customer-focused attitude with relationship-building skills

Core Competencies

Accountability & Ownership

Professional Communication

Critical Thinking & Resolution Management

Relationship Development

Time Management & Deadline Compliance

Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.

Required Experience:

Unclear Seniority

Wilbert Funeral Services Inc.As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learn...