Porsche Tulsa Brand Ambassador- Service Advisor
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join our team at Porsche Tulsa in Tulsa Oklahoma as a Porsche Brand Ambassador--Service Advisor. Were looking for an experienced luxury-minded professional and customer-focused individual to serve as the primary liaison between our valued clients and our service this role youll combine your automotive expertise with exceptional customer service skills to ensure a premium experience for Porsche owners.
- Greet customers and assess their service needs scheduling appointments and explaining repair processes
- Perform vehicle walk-arounds with customers to identify and document service requirements
- Communicate effectively with technicians to ensure accurate diagnosis and timely completion of repairs
- Provide detailed explanations of recommended services and repairs to customers ensuring they understand the value and necessity of the work
- Prepare accurate cost estimates and obtain customer approvals for all services
- Monitor the progress of repairs and keep customers informed throughout the service process
- Handle customer concerns and complaints professionally working to find satisfactory resolutions
- Maintain up-to-date knowledge of Porsche vehicles systems and service procedures
- Utilize automotive diagnostic software and CRM systems to manage customer information and service histories
- Collaborate with parts department to ensure availability of necessary components for timely repairs
- Assist in maintaining a clean and organized service area
Qualifications :
- 2 years of consistent experience in an automotive luxury brand service advisor position
- Specific experience with Porsche vehicles preferred
- Proven exceptional CSI scores over time
- High school diploma or equivalent required; Associates degree in Automotive Technology or related field preferred
- Porsche Brand Ambassador Sales or Service Advisor Certification is a plus
- Excellent communication skills both verbal and written
- Strong customer service orientation with a focus on building and maintaining client relationships
- Proficiency in automotive CRM systems (CDK preferred)
- In-depth knowledge of German manufacturer especially Porsche vehicles and systems is a plus
- Ability to explain complex technical information in easy-to-understand terms
- Exceptional time management and organizational skills
- Detail-oriented with a commitment to accuracy in all aspects of work
- Valid drivers license
- Familiarity with the automotive industry and luxury vehicle market
- Ability to work in a fast-paced environment and handle multiple priorities
- Commitment to ongoing learning and staying updated on Porsche products and services
Additional Information :
Benefits for full time employees include but are not limited to: Medical Dental Vision Life and AD&D Disability EAP 401(k) PTO Paid Vacation Paid Holidays Employee Discounts
Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race religion sex sexual orientation gender identity age national origin ancestry citizenship disability or veteran status.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Google Docs
- Serving Experience
- Retail Sales
- Android
- Product Demos
- Event Planning
- Events Management
- Event Marketing
- Dancing
About Company
Cooper Auto Group is a family owned business (since 1946), and as a family, we are committed to caring for each other. We’re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment. If you’re ready to ... View more
