Customer Experience Specialist

Customer Experience Specialist Fixed Term Contract (912 months) Hybrid

Do you love turning everyday customer moments into standout experiences As our Customer Experience Specialist youll sit on the front line of our customer relationshipsbringing warmth ownership and calm confidence to every interaction. Working within a focused service pod youll deliver brilliant daytoday support that wraps around each customers needs and reflects our proactive insightled approach.

The impact youll make

Youll help customers feel valued supported and inspired across every touchpointfrom onboarding through to ongoing businesswhile championing great service internally too.

What youll be doing

• Deliver a proactive responsive humancentred service owning queries endtoend and following through with excellence.
• Support key customer journeys like onboarding ensuring a smooth engaging start that sets customers up for longterm success.
• Coordinate learning event logistics order processing reporting and daytoday customer support.
• Keep customer and order data accurate in platforms such as D365/CRM and monitor shared mailboxes resolving or escalating issues appropriately.
• Spot opportunities to add value (including crosssell/upsell) and partner with Sales/Customer Success to deliver measurable outcomes.
• Contribute ideas to improve processes and elevate the customer experience across the pod and wider team.

Qualifications :

What youll bring

• Extensive experience in a customer service / coordination role ideally in a fastpaced or global environment 
• Fluency in French and English (written & spoken)
• Brilliant organisation attention to detail and confidence juggling multiple systems and priorities.
• A customerfirst proactive mindsetcalm under pressure and always looking for better ways of working 
• Ability to manage multiple systems including a CRM as youll be using this every day and is a large part of the job

Additional Information :

Working pattern & contract

• Fixed Term Contract: 912 months.
• Hybrid: expected to be in the office 2 days per week (ideally every day whilst onboarding)
• We promote flexible workingwork and life exist in harmony here so you can do your best work in a way that supports you.

Everyone is welcome at Insights. Were dedicated to creating a space where you belong that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people inclusion belonging and wellbeing at the heart of our approach. Were strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and were up for the journey. Unapologetically human undoubtedly individual. Colourful to our core.

Read more about inclusivity at Insights via the vacancy page on our website:  more about inclusivity at Insights via the vacancy page on our website: Work :

No

Employment Type :

Full-time