Computer Support Technician

Were looking for a Computer Support Technician to provide computer support for unclassified and/or classified systems in a heterogeneous environment to solve a variety of complex technical problems in a timely manner. You will be responsible for installing configuring securing and maintaining systems as well as loading layered products and troubleshooting system problems. This position is in the Information Technology Operations (ITO) Division in the Computing Directorate.

This position requires full-time on-site presence due to the nature of the work.

This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

You will 

• Install new computer system hardware and upgrades.
• Install and configure printers and other peripherals.
• Install and configure operating systems computer security and applications software.
• Secure computer systems and monitor to ensure that they are in compliance with Department of Energy (DOE) mandated orders.
• Diagnose and resolve moderately complex system printer and network problems.
• Provide technical assistance to the user community.
• Maintain appropriate technology computer security and safety training.
• Perform other duties as assigned.

Additional job responsibilities at the 593.3 level 

• Perform complex installations and configurations.
• Diagnose and resolve complex system and network-related problems.
• Provide advanced technical assistance to the user community.

Qualifications :

• Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship. 
• Associates Degree in a computer-related field or equivalent combination of technical training and experience.
• General working knowledge of desktop and/or server computer hardware and operating systems (viz. Mac OS and/or Windows OS).
• Experience and knowledge of administering troubleshooting maintaining and repairing Apple and/or Windows computer systems.
• Experience with and knowledge of the skills needed for a customer support role to include a focus on listening rapport-building good communication skills friendly and approachable nature and courtesy and patience.
• Effective interpersonal and verbal and written communications skills with the ability to interact with customers and team members. 
• Experience with and knowledge of Mac and/or Windows computer security protocols to manage user accounts as well as control and monitor access.

Additional qualifications at the 593.3 level 

• Advanced knowledge of Mac and/or Windows operating systems and associated computer hardware.
• Significant experience creating step by step directions for repetitive tasks to help improve call duration and wait times.
• Significant experience resolving complex system and network-related problems.

Qualifications We Desire

• Professional computer certification (e.g. MCSA MCSE CompTIA A ACSP).
• Experience securing computer systems writing security plans and monitoring activity to ensure compliance with DOE mandated orders.
• General working knowledge of network hardware software protocols and principles.

Pay Range

$43.55 - $53.36 Hourly at the 593.2 level

$52.23 - $63.97 Hourly at the 593.3 level

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting; pay will not be below any applicable local minimum wage.  An employees position within the salary range will be based on several factors including but not limited to specific competencies relevant education qualifications certifications experience skills seniority geographic location performance and business or organizational needs.

Additional Information :

#LI-Onsite

Position Information

This is a Career Indefinite position open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory

• Included in 2026 Best Places to Work by Glassdoor!
• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Our values - visit  Clearance

  This position requires a Department of Energy (DOE) Q-level clearance.  If you are selected we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also all L or Q cleared employees are subject to random drug testing.  Q-level clearance requires U.S. citizenship. 

  Pre-Employment Drug Test

  External applicant(s) selected for this position must pass a post-offer pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

  Wireless and Medical Devices

  Per the Department of Energy (DOE) Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession.  This includes but not limited to cell phones tablets fitness devices wireless headphones and other Bluetooth/wireless enabled devices.  

  If you use a medical device which pairs with a mobile device you must still follow the rules concerning the mobile device in individual sections within Limited Areas.  Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas Secure Space and Transit/Buffer Space within buildings.

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  Remote Work :

  No

  
  

  Employment Type :

  Full-time