Help Desk Analyst

Sedalia, MO - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

The Help Desk Analyst is the first point of contact for internal users seeking technical assistance. This role is responsible for resolving hardware software and network issues while delivering excellent customer service. Ideal candidates will be detail-oriented communicative and able to thrive in a fast-paced environment supporting a diverse user base across a multi-site organization.

The Help Desk Analyst must exhibit the behaviors of the WireCo Business System (WBS):

Teamwork Fosters inclusion and encourages respectful debate.
Accountability Owns outcomes learns from setbacks and recognizes achievements.
Self-Awareness Reflects on strengths and growth areas mindful of their impact on others.
Noble Intent Prioritizes integrity and collective success.
Determined Takes initiative and seeks solutions.
Transparent Embraces open honest communication.
Curious Pursues knowledge and challenges the status quo

Duties & Responsibilities

Provide Tier 1 support via phone email and ticketing system for desktops laptops printers mobile devices and common business applications
Troubleshoot user issues related to Windows MS Office VPN and network connectivity
Document issues and resolutions in the service desk system escalating when necessary
Set up and configure new workstations user accounts and access permissions
Assist with onboarding and offboarding processes including asset tracking and account provisioning
Coordinate with other IT team members to ensure timely issue resolution and project support
Maintain a high level of professionalism and user satisfaction in all interactions
Install hardware and software as needed
Interfaces with users in support of moves installs and schedules
Support other Helpdesk activities as directed by management
Ability to travel to Missouri locations and additional WireCo locations as needed
Performs all other duties as assigned

Qualifications :

Required Qualifications

Associates Degree in an IT-related field or equivalent combination of education and two years of IT work experience
Proven problem-solving ability required including the ability to perform fundamental diagnostic analysis involving the use of basic systems networking routing and technical principles
Must have good communication skills and the ability to effectively interact with end-users co-workers superiors and others outside the company on a technical and non-technical basis
Familiarity with IT Help Desk support software
Must be detail-oriented and capable of producing clear and concise documentation
Able to carry/move/lift 40 pounds of IT equipment between the sites

Preferred Qualifications

Understanding DcLink best practices and functionality including tranbuilder device loader forms asynchronous business functions and function tester
Manufacturing process flow knowledge

Materials and Equipment Directly Used

Standard office equipment including computer mouse keyboard telephone multifunction copier

Additional Information :

Additional Information

Must be legally authorized to work in the United States without restriction
An applicant must complete a satisfactory background check post-offer of employment. A criminal conviction will not be an automatic bar to employment.
Must be willing and able to pass a post-offer drug screen and physical (if required)
Must be 18 years of age or older
Equal Opportunity Employer/Veterans/Disability

Remote Work :

Employment Type :

Full-time

The Help Desk Analyst must exhibit the behaviors of the WireCo Business System (WBS):

Teamwork Fosters inclusion and encourages respectful debate.
Accountability Owns outcomes learns from setbacks and recognizes achievements.
Self-Awareness Reflects on strengths and growth areas mindful of their impact on others.
Noble Intent Prioritizes integrity and collective success.
Determined Takes initiative and seeks solutions.
Transparent Embraces open honest communication.
Curious Pursues knowledge and challenges the status quo

Duties & Responsibilities

Provide Tier 1 support via phone email and ticketing system for desktops laptops printers mobile devices and common business applications
Troubleshoot user issues related to Windows MS Office VPN and network connectivity
Document issues and resolutions in the service desk system escalating when necessary
Set up and configure new workstations user accounts and access permissions
Assist with onboarding and offboarding processes including asset tracking and account provisioning
Coordinate with other IT team members to ensure timely issue resolution and project support
Maintain a high level of professionalism and user satisfaction in all interactions
Install hardware and software as needed
Interfaces with users in support of moves installs and schedules
Support other Helpdesk activities as directed by management
Ability to travel to Missouri locations and additional WireCo locations as needed
Performs all other duties as assigned

Qualifications :

Required Qualifications

Associates Degree in an IT-related field or equivalent combination of education and two years of IT work experience
Proven problem-solving ability required including the ability to perform fundamental diagnostic analysis involving the use of basic systems networking routing and technical principles
Must have good communication skills and the ability to effectively interact with end-users co-workers superiors and others outside the company on a technical and non-technical basis
Familiarity with IT Help Desk support software
Must be detail-oriented and capable of producing clear and concise documentation
Able to carry/move/lift 40 pounds of IT equipment between the sites

Preferred Qualifications

Understanding DcLink best practices and functionality including tranbuilder device loader forms asynchronous business functions and function tester
Manufacturing process flow knowledge

Materials and Equipment Directly Used

Standard office equipment including computer mouse keyboard telephone multifunction copier

Additional Information :

Additional Information

Must be legally authorized to work in the United States without restriction
An applicant must complete a satisfactory background check post-offer of employment. A criminal conviction will not be an automatic bar to employment.
Must be willing and able to pass a post-offer drug screen and physical (if required)
Must be 18 years of age or older
Equal Opportunity Employer/Veterans/Disability

Remote Work :

Employment Type :

Full-time

Key Skills

user account
Active Directory
Customer Service
Information Technology
desk support
End user
Project Management
Phone Calls
service levels agreement
Desk Staff
Ltil
Procedures
Setup
hardware
Technical Support

Apply Now

About Company

WireCo WorldGroup

WireCo® is the strength behind the world’s evolution, through deep legacy and forward thinking, we create premium ropes that inspire innovation without limits. WireCo® is headquartered in Prairie Village, Kansas with manufacturing plants, distribution facilities and research and devel ... View more

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