CS Global FP&A Manager

Job Purpose

We are looking for a Global FP&A Manager to act as the senior finance partner for our Customer Success (CS) organisation.

In this role you will drive strong financial governance insight and commercial discipline across our global CS project portfolio. You will own project financial performance reporting partner closely with CS leadership Delivery PMO and FP&A and ensure highquality compliant and decisionready financial insight to support sustainable margin performance and operational outcomes.

You will sit within the finance team reporting to the VP FP&A while operating as an embedded finance partner to Customer Success and working closely with FP&A colleagues and wider finance teams.

Accountabilities & Responsibilities

Financial Leadership of the Global CS Portfolio

• You will own projectlevel financial governance and performance reporting across the global Customer Success portfolio.
• You will ensure accurate and consistent project accounting including revenue and cost matching accruals WIP unbilled revenue and aged debt.
• You will deliver timely monthend close outputs with clear insight variance analysis and forwardlooking commentary.
• You will maintain financial integrity and compliance with applicable accounting standards internal policies and governance frameworks.

Business Partnering & Commercial Insight

• You will act as the senior finance partner to CS leadership Delivery Directors PMO and Project Managers.
• You will confidently and constructively challenge delivery assumptions commercial constructs margin expectations and project plans.
• You will translate financial data into actionable insight to support improved margin performance and delivery outcomes.
• You will support decisionmaking across the full project lifecycle from initiation through delivery and close.

Forecasting & Planning

• You will coordinate global CS forecasting cycles maintaining robust forecast records and assumptions.
• You will support scenario modelling to inform operational resourcing and commercial decisions.
• You will provide insight to support longerterm Professional Services and Customer Success planning.

Commercial & Delivery Governance

• You will partner closely with PMO to maintain strong project governance including scope control change management and commercial terms.
• You will support billing accuracy and timeliness in collaboration with Billing Revenue Recognition and Delivery teams.
• You will proactively identify financial risks and opportunities across the project lifecycle and recommend corrective actions.

Audit Compliance & Financial Controls

• You will support Customer Successrelated internal and external audit activities.
• You will maintain strong controls across project data revenue recognition and reporting processes in partnership with Group Accounting and Delivery teams.
• You will ensure project financial processes are consistent welldocumented and auditready.

CrossFunctional Collaboration

• You will work closely with FP&A Group Accounting Billing & AR PMO Delivery Management Resource Management and Deal Desk teams.
• You will coordinate with finance support colleagues to ensure efficient and scalable CS financial operations.
• You will collaborate closely with the Senior Director CS Financial Strategy & Operations to align projectlevel reporting with CSwide strategy planning and performance rhythms.

Qualifications :

Experience Requirements

Essential

• You demonstrate strong expertise in Professional Services project accounting ideally across global or multiregion environments.
• You bring sound financial and commercial judgement across fixedprice and timeandmaterials delivery models.
• You are an effective senior finance business partner able to influence stakeholders and challenge assumptions with confidence.
• You have advanced financial analysis and modelling capability with strong Excel skills.
• You are comfortable operating in fastpaced international and matrixed environments.

Desirable

• Experience in consulting SaaS or global delivery organisations.
• Practical exposure to IFRS 15 in a services or software context.
• Experience partnering closely with PMO Delivery or Customer Success teams.

Required Tools / Technology

• Advanced Excel
• ERP systems (Unit4 or similar)
• FP&A and planning tools
• BI / insight tools (e.g. Power BI)

Required Skills (SaaS)

• Project accounting expertise
• Strong commercial and analytical judgement
• Financial modelling and scenario analysis
• Margin performance and services economics understanding
• Governance controls and riskaware mindset

Education Requirements

Fully qualified accountant (ACA ACCA CIMA or equivalent)

Additional Information :

Who we are

We are a people-first community that nurtures all the areas that surround your working experience. With us youll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.

We believe that How work should feel is an evolving statement. Work goes beyond tasks and everyday responsibilities its about feeling valued empowered promoted impactful seen and appreciated.

We are reimagining how work makes people feel.

 What we offer

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy remote working opportunities Global Wellbeing Days and other great benefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so ultimately you can achieve your best work
• talented colleagues role models and mentors - work learn and be inspired by some of the best talent in the software industry
• a commitment to sustainability - with initiatives such as our Environmental Social and Governance strategy and Act4Good programme
• a safe and inclusive working environment supported by our Employee Resource Groups which are open to all.

Remote Work :

No

Employment Type :

Full-time