Guest Experience Manager Treasure Island Resort

• Ready to create unforgettable holiday magic 
• Are you a high-energy leader who loves bringing people together and turning great moments into lifelong memories

Were looking for an inspiring Guest Experience Manager to transform and elevate Guest Experience and Activities at NRMA Treasure Island Resort. This is a Full Time salaried leadership role for someone ready to build lead and energise teams while delivering next-level holiday fun for guests of all ages.

If you thrive in a vibrant resort environment arent afraid to jump in (yes even hosting trivia or leading a dance) and want to shape experiences guests talk about long after they leave this could be your dream role.

As Guest Experience Manager youll take ownership of the resorts Guest Experience and Activities function. Youll lead and develop a passionate team design engaging programs and oversee daily activities and special events that bring the resort to life.  Youll oversee Activities Guest Experience and Pool Attendants and play a key role in delivering calendar-based resort events and group experiences particularly during peak and holiday periods.

What Youll Do

• Lead & Inspire: Build lead and motivate a high-performing Guest Experience and Activities team creating a positive energetic and inclusive culture.
• Design Exceptional Experiences: Create plan and deliver a diverse and exciting activities and events program from themed celebrations and school holiday programs to movie nights arts & crafts and family-friendly entertainment.
• Be Hands-On: Actively host and support activities when needed setting the standard for guest engagement confidence and fun.
• Own the Events Calendar: Work closely with the Resort Manager to develop manage and continuously improve the resort and group events calendar.
• Develop Your Team Recruit train coach and roster team members supporting their growth and ensuring consistent high-quality guest experiences.
• Operational Excellence: Oversee equipment conduct audits and ensure all activities are delivered safely compliantly and to brand standards

What Youll Bring

• Proven experience leading supporting and training teams in a guest-focused or activities-based environment.
• A vibrant outgoing personality with a genuine passion for creating memorable experiences.
• Confidence hosting events using a microphone and engaging groups of all ages.
• Experience facilitating group activities events or entertainment programs.
• Strong customer service skills and the ability to make every guest feel welcome.
• Excellent organisational skills with experience managing schedules and event calendars.
• Flexibility to work weekends public holidays and school holiday peak periods.
• A valid Working with Children Check (or willingness to obtain one).

Whats in it for you 

At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility leave and well-being benefits to balance all of lifes priorities
• Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more
• Discounts on a range of NRMA personal insurance products including car home & travel
• Grow progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be part of our team. 

Are you nodding your head as you read this  Ready to roll up your sleeves and really make a difference

Apply now we cannot wait to hear from you! 

As part of our recruitment process all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

Remote Work :

No

Employment Type :

Full-time