Clinic Concierge

About Us

More to Say LLC is a pediatric development and therapy center offering speech language feeding and occupational therapy services as well as holistic enrichment programs and homeschooling classes. We are committed to empowering all children to live happy fulfilling lives by supporting families and providing a positive environment that encourages growth through a collaborative team approach. We hold the whole team accountable to ensure we produce extraordinary outcomes with the highest integrity. Our team consists of clinicians and administrative staff dedicated to working with children and providing the highest quality services.

Job Description

We are currently hiring to support the continued growth of our expanding practice! We are seeking a Clinic Concierge to join our Patient Services Division. The Clinic Concierge plays an important role in creating a warm welcoming and organized experience for all families entering the clinic. This role supports smooth clinic flow by greeting families assisting with arrivals and transitions and maintaining a calm and positive front-of-house addition to supporting clinic operations the Clinic Concierge also helps create a positive waiting room experience by planning and facilitating structured engagement activities for children and siblings while they wait for services. This position is ideal for someone who enjoys working with children is highly organized and thrives in a fast-paced and family-centered healthcare environment.

This role has full-time and part-time options available. The full-time schedule is Monday-Friday 8:00 am - 4:00 pm and the part-time schedule is Monday-Friday 3:00 pm - 7:00 pm.

Job Responsibilities

Main responsibilities may include:

• Clinic Flow & Family Experience

  • Greet patients families and visitors upon arrival
  • Provide tours of the clinic for new families
  • Support the More to Say welcome program for new patients
  • Assist with check-in flow during busy clinic periods
  • Support patient departures and transitions between sessions
  • Provide directions and assistance throughout the clinic
  • Maintain a welcoming and professional lobby environment
  • Assist families who may need support while waiting

• Waiting Area Management

  • Maintain a clean organized and inviting waiting room throughout the day
  • Reset seating areas pillows toys books and activity stations after use
  • Maintain organization of sensory-friendly waiting spaces
  • Monitor the waiting room atmosphere to support calm transitions
  • Ensure shared family areas remain organized and clutter-free
  • Return misplaced items to their appropriate location

• Waiting Room Engagement & Enrichment Activities

  • Plan and prepare developmentally appropriate activities and crafts for children and siblings
  • Create seasonal and themed engagement opportunities that promote creativity play and regulation
  • Set up and clean up activity stations daily
  • Engage children and families in structured activities while maintaining a calm environment
  • Maintain organized storage of activity materials and supplies
  • Create supply lists and submit requests for needed materials
  • Ensure activities remain safe supervised and appropriate for the clinic environment
  • Rotate activities regularly to maintain interest and engagement

• Support to Patient Services

  • Assist the front desk team during peak clinic hours
  • Communicate patient flow updates with Patient Services team members
  • Identify and communicate concerns or barriers families may experience

• Clinic Maintenance & Housekeeping

  • Sanitize high-touch lobby surfaces throughout the day including door handles tables counters and seating
  • Clean glass surfaces such as entry doors and interior windows
  • Spot clean walls furniture and surfaces as needed
  • Address spills or messes in waiting areas promptly
  • Maintain entryway cleanliness during rain snow or heavy foot traffic
  • Vacuum or mop waiting room floors as needed throughout the day
  • Restock lobby supplies including tissues sanitizer wipes activity materials and parent resources
  • Complete end-of-day reset and deep cleaning of the waiting room

• Service Personal Development & Team Support

  • Maintain positive communication with team members
  • Participate in staff meetings clinic events and team-building activities
  • Assist with clinical events celebrations and community outreach activities
  • Follow all company policies and procedures
  • Complete required training and self-study materials
  • Support a collaborative and positive clinic culture

• Productivity & Accountability

  • Support efficient patient arrival and departure flow
  • Reduce waiting room stress for families
  • Maintain a calm organized and welcoming clinic environment
  • Complete any additional task in line with the mission of More to Say

Job Requirements

• Friendly welcoming and professional demeanor
• Excellent interpersonal and communication skills
• Strong organizational and time-management skills
• Ability to multitask in a fast-paced environment
• Ability to remain calm and positive during busy clinic times
• Strong observational awareness and attention to detail
• Ability to work well with children of varying developmental needs
• Strong teamwork skills and willingness to support others
• Positive energetic and proactive attitude
• Reliable attendance and punctuality
• Ability to follow systems and procedures
• Ability to think quickly and respond to changing situations
• High school diploma or equivalent required
• Experience in childcare education hospitality customer service or healthcare environments is a plus but not required.

Full-Time Benefits

• Paid holidays
• Paid time off (PTO)
• Employer-sponsored health insurance
• 100% employer-sponsored dental and vision insurance
• Retirement plan with employer match
• Employee wellness programs
• Financial wellness program
• Opportunities for growth and leadership
• Team-building activities
• Thorough training and continuing education
• Supportive work environment
• Bonus pay
• Payroll deduction options for supplemental insurance

Base Pay: $18.00-$20.00 per hour