ServiceNow (ITSM, ITOM) Developer

WILLWARE TECHNOLOGIES PRIVATE LIMITED

Job Location:

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Company Name: Willware Technologies

Role: ServiceNow (ITSM ITOM) Developer

Experience: 6 Years

Work Location: Pan India

Work Mode: Onsite

Technical Comptency:

6 years of IT experience in in ServiceNow platform.
Proven experience designing and implementing Conversational Catalog solutions using ServiceNow Virtual Agent and Now Assist.
Strong understanding of ServiceNow Service Catalog Request Management and Flow Designer.
Experience of ITOM suite (CMDB /Discovery/Service Mapping/Event Management) within ServiceNow
Basic Knowledge in Cloud Fundamentals Windows/Unix admin skills
Intermediate knowledge and ability of understanding Infrastructure environment setup (Server/Network/Storage/etc.)
Experience with topic flow design dialog creation NLU training and contextual triggers.
Hands-on experience integrating Virtual Agent with external systems or back-end workflows.
Excellent knowledge of JavaScript Glide API REST APIs and ServiceNow scripting.

Must-Have:

Experience as a ServiceNow ITSM Developer and Implementing Incident Management Problem Management Change Management Knowledge Management or Service Catalog Mobile App Virtual Agent
Ability to configure ServiceNow ITSM applications in alignment with approved design plans
Knowledge of unit testing system integration testing performance testing user acceptance testing or any client-specific testing
Certified ServiceNow CSA (Certified System Administrator) and preferably CAD CIS-Virtual Agent or other ServiceNow certifications.
Exceptional problem-solving and communication skills.

Behavioral competency:

Effective communication skills with both non-technical and technical audiences (verbal and written)
Excellent Interpersonal skills to work with the project team members collaboratevily
Participate and provide feedback during planning meetings (i.e. pre-iteration and retrospectives)

Good-to-Have:

ServiceNow Implementation Specialist certification
ITIL V3/V4 foundation certification
Java developer certification

Required Skills:

serviceNowITSMVirtual Agent

Company Name: Willware Technologies Role: ServiceNow (ITSM ITOM) Developer Experience: 6 Years Work Location: Pan India Work Mode: Onsite Technical Comptency: 6 years of IT experience in in ServiceNow platform. Proven experience designing and implementing Conversational Catalog solutions using Ser...