Fraud Analyst Officer
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Job Location:
Nyon - Switzerland
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
We are looking for a Fraud Analyst Officer to join our Middle Office Anti-Fraud & Financial Crime Center team. The successful candidate will have excellent communication and organizational skills and an acute sense of attention to detail.
RESPONSIBILITIES
- Effectively communicate with our internal customer support team in order to resolve dispute requests.
- Process dispute related transactions in the respective internal and card scheme systems (Visa and MasterCard platforms).
- Review of card transaction monitoring alerts to flag or identify suspicious activity outside the normal pattern and activity.
- Investigate and take immediate action on alerts notifications and reporting to always ensure compliance.
- Resolve issues on behalf of card holders in support of dispute resolution processing compare alternative actions and decide on appropriate approach.
- Respond to requests in relation to transactions.
- Maintain all investigation records and case outcomes.
- Develop and maintain strong working knowledge of all relevant card scheme rules and regulations.
- Explore new ways that can help improve existing fraud strategies.
- Continuously learning and improving on product and job knowledge.
Qualifications :
- Minimum of 3 years experience in banking operations department.
- Knowledge of Visa and MasterCard dispute rules and regulations is highly preferred and will be considered a strong asset.
- Excellent communication skills both written and verbal in English and French.
- Exceptional organizational skills and attention to detail.
- Strong analytical abilities.
- Capability to think out of the box.
- Able to work within a team.
- Able to manage stress and work with high volumes.
Additional Information :
SQ1
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Microsoft Office
- Risk Management
- Financial Services
- Customer Service
- Fraud
- Root cause Analysis
- Law Enforcement
- Banking
- Analysis Skills
- Authentication
- Qualitative Research Interviewing
- ACH
About Company
As a leading provider of online financial services, Swissquote Group offers innovative solutions and comprehensive services to meet the wide-ranging demands of its global clients.With an Online Trading Platform linked to more than 60 stock markets in over 40 countries, including off-e ... View more
