IT Support Analyst 1st and 2nd line (fmd)
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Job Location:
Düsseldorf - Germany
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Join our team and youll be responsible for IT Support across our Stepstone offices Globally.
Working in the Global Support Team within the Corporate IT department you will be supporting users with their IT issues and requests across the Globe.
You will play a vital role as we reimagine the labour market to make it work for everybody.
Qualifications :
Your responsibilities:
- Provide first and second-line technical IT support through the IT Service Desk ensuring adherence to SLAs and KPIs. Support will be delivered via multiple channels (portal phone chat) to users across our global offices.
- Troubleshoot hardware software and basic network issues across various platforms and operating systems. This will therefore require proficiency in several areas including; Office 365 soft-phone systems Windows and Mac OS platforms.
- Install configure and maintain standard software and hardware both onsite and remotely.
- Collaborate with the Corporate IT Service Teams for third-line escalation and project work.
- Participate in IT projects by supporting the deployment of new technologies.
- Maintain IT environments in regional offices including conference room AV systems.
- Support remote offices which will include some regional or international travel.
Your skills and qualifications:
- Proven experience as an IT Support Analyst showcasing all-round technical skills.
- Excellent communication skills including very good German and English.
- Microsoft Certifications or CompTIA Certifications.
- ITIL certification.
Additional Information :
Were a community here that cares as much about your life outside work as how you feel when youre with us. Because your job shouldnt take over your life it should enrich it. Here are some of the benefits we offer:
30 days of holidays 2 extra days for Christmas and New Years Eve
Hybrid working model
Company pension scheme
24/7 Employee Assistance Programme
Life Assurance Cover
Volunteering days
Job bike
Discounted parking or job ticket
In-house gym
In-house barista
And you can bring your dog to the office
Our commitment
Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company so we want to recruit develop and keep the best talent. We encourage applications from everyone regardless of background gender identity sexual orientation disability status ethnicity belief age family or parental status and any other characteristic.
Remote Work :
No
Key Skills
- Children Activity
- Accounts Assistant Credit Control
- Android
- Apparel Merchandising
- Franchise
- Construction Equipment
About Company
At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in fair and equitable way. With over 20 brands acros ... View more
