Team Manager | Insurance Sales

Team Managers in this role get to: Impact the business: By driving results aligned with stated goals for performance metrics telephony metrics utilization productivity attendance and attrition. Manage administrative responsibilities: Such as attendance tracking queue administration and corrective delivery. Influence on the lives of others: Develop train and manage team members. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations. Keep morale high: Ensure motivational programs are in place and encourage frequent recognition. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Keep leaders informed: Relay important information in the form of timely and accurate reports. 

Qualifications :

Our most successful candidates will have: - Experience in managing a team of work-from-home direct reports - Experience and knowledge in sales - A Bachelors degree - Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues - Strong verbal and written communication skills; the ability to communicate in a clear constructive and professional manner - Strong customer-orientation when managing communications and issues - The ability to efficiently manage time and keep track of multiple schedules meetings and initiatives - A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player - Able to work a 12:30-9PM EST and every Saturday.  Must have  P&C license-Commercial Preferred-Bilingual a major plus

Additional Information :

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Remote Work :

Yes

Employment Type :

Full-time