Counter Sales Representative Doral, FL
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
We are looking for a Counter Sales Representative to join our team in Miami. As a Counter Sales Representative you will serve as the front-line commercial interface between the company and walk-in contractors technicians and trade customers. This role is key in executing daily counter transactions providing technical product guidance processing sales orders and contributing to branch revenue growth. The Counter Sales Representative is a relationship-building and revenue-generating position in a fast-paced HVAC distribution environment.
Primary Objective
The main objective for the Counter Sales Representative is to drive daily sales by providing excellent product knowledge ensuring accurate order processing and offering superior contractor service all while maintaining inventory control and pricing accuracy.
Core Responsibilities
Sales & Customer Service
Assist contractors and technicians with parts and equipment selection
Recommend alternative or upsell products when appropriate
Prepare and process sales orders in ERP system (cash and account sales)
Provide pricing availability and lead time information
Maintain professional counter presence and service discipline
Technical Support (Basic Level)
Identify HVAC components (motors capacitors contactors compressors thermostats mini-splits etc.)
Read model numbers and cross-reference parts
Interpret basic product specifications and compatibility
Order & System Processing
Create sales orders invoices and credit memos
Verify customer account status and credit limits
Coordinate with warehouse for accurate order picking
Ensure correct tax treatment and payment processing
Inventory & Operational Control
Monitor fast-moving SKUs
Report stock discrepancies
Assist with cycle counts as needed
Maintain organized counter area and product displays
Relationship Development
Build loyalty with repeat contractors
Maintain professional rapport
Escalate large opportunities to branch manager or outside sales
Required Qualifications
2 years experience in HVAC parts distribution (preferred)
Knowledge of HVAC components and equipment
Experience in wholesale or contractor supply environment
ERP system familiarity (SAP Business One Sage Macola or similar preferred)
Bilingual English/Spanish strongly preferred
Basic computer proficiency
Required Experience:
IC
Key Skills
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Cold Calling
- Retail Sales
- Territory Management
- Upselling
- Product Demos
- Outside Sales
- Medicare
- negotiation
