Customer Service Supervisor
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
SUMMARY:
TheCustomer Service Supervisor primary function is to supervise the daily activities customer service and other duties of the specifics shift and its staff to meet ABC goals. This person will be held responsible for the shift productivity delegation and answering client/personnel needs that arise in areas of scheduling compliance customer service and any emergencies that may arise.
We offer a competitive benefits package which include medical dental vision life insurance paid time off (PTO) 401(k) plan position related education expenses program client referral program and more!
Essential Duties/ Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties include the following:
- Answers inquiries by clarifying desired information; researching locating and providing information in a timely and accurate manner
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfills request by clarifying desired information; completing transactions; forwarding request
- Recognizesopportunities to start up new accounts by explaining the services we have to offer for both skilled and non-skilled agencies
- Enhances organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishments
- Notify supervisor of ongoing problems
- Provide impeccable customer service to all internal and external customer
- Meet timelines and deadlines for task as assigned.
- Answer escalated issues and concerns from employees & clients
- Performs other related duties assigned
Required Education/ Experience
- High School Diploma or G.E.D equivalent required
- 3-5 year of supervisory experience
- Strong customer service skills and 3-5years of previous customer service experience (scheduling taking in-bound calls and making outbound calls)
- 3-5 years of experience with case management systems
- Knowledge of medical terminology
- Problem solving skills
- Data Entry Skills
- Excellent Computer skills and proficiency in Microsoft Office Suite
- Excellent verbal and written communication skills
- Able to maintain confidentiality
- Able to work under minimal supervision
Required Experience:
Manager
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
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