IT Service Desk Specialist II
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Job Location:
San Diego, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology Test & Evaluation Program Mission Support Engineering & Analysis and Training.
Responsibilities
As an IT Service Desk Specialist you will have the opportunity to do the following:
- Deliver exceptional assistance and expert advice to end users who encounter issues with hardware software and systems.
- Diagnose problems and provide practical solutions to ensure seamless user experiences.
- Resolve both computer software and hardware issues acting as a pivotal point of contact for users navigating challenges with various technologies and operating systems.
- Serve as the escalation path for tackling moderately to highly complex technical problems ensuring swift and effective resolutions.
- Support our customer base particularly during peak periods or when staffing levels are reduced.
- Engage in more diverse and challenging tasks leveraging your experience and technical prowess to exceed user expectations.
Qualifications
- Minimum Education: Bachelors degree and/or equivalency.
- CompTIA Security /IT Security Designation: ADP/IT-II
- Investigation Required: Tier 3 (T3)
- IA Technical/Management Designation: IAT II and CE Experience in this Discipline: Four (4) years of progressive experience demonstrating the requiredproficiency.
- Experience with Active Directory Exchange or other enterprise-level IT systems.
- Familiarity with remote desktop support tools and techniques.
- Experience with scripting or automation tools.
Pay Transparency Statement
EEO Statement
Required Experience:
IC
Key Skills
About Company
AMERICAN SYSTEMS has been delivering IT and Engineering solutions to complex national priority programs since 1975. Our mission-focused approach ensures a trusted, collaborative partnership with our customers. Performance is paramount. We know what’s at stake. ®
