Strategic Contracts & Compliance Manager

Descripción del puesto

The Strategic Contracts & Compliance Manager is responsible for leading contract lifecycle management pricing governance and compliance oversight. This role protects company revenue and margin by ensuring all client agreements are current pricing aligns with approved strategy and compliance documentation is proactively maintained.

The position serves as the primary operational contact for clients requiring ongoing contract administration and documentation oversight. This is a high-accountability detail-driven role critical to protecting profitability and supporting long-term growth strategy.

Responsibilities:

Contract Lifecycle Management (Revenue Protection):

• Own the full lifecycle of client contracts (drafting renewals revisions execution archiving).
• Ensure 100% of active clients maintain current signed agreements.
• Proactively track renewal deadlines and initiate revisions well in advance.
• Collaborate with the VP of Operations on contract terms and pricing updates.
• Ensure contract language aligns with operational capabilities and risk tolerance.
• Maintain a structured and organized digital contract repository.

Outcome: No expired contracts. All agreements reflect current rates and protect company interests.

Rate & Pricing Governance:

• Maintain and update master rate sheets.
• Ensure Account Managers use approved pricing structures.
• Validate alignment between executed contracts and billing rates.
• Identify outdated pricing and recommend updates based on market demands.
• Escalate margin risks or pricing inconsistencies to VP of Operations.

Outcome: Pricing consistency across all accounts and strong margin protection.

Compliance & Documentation Oversight:

• Maintain updated Certificates of Insurance (COIs).
• Issue COIs within 2448 hours of client request.
• Track and manage client-specific compliance requirements and deadlines.
• Ensure all contractual documentation is current and properly stored.
• Support audits and documentation reviews as needed.

Outcome: Zero compliance lapses and zero service interruptions due to documentation issues.

Strategic Client Contract Oversight:

• Serve as primary operational contact for clients requiring ongoing contract administration.
• Manage annual contract renewals and amendments.
• Coordinate internally with Account Managers to ensure alignment between contract terms and service execution.
• Proactively identify and correct discrepancies before they impact billing or client satisfaction.

Outcome: Stronger client retention and seamless annual renewals.

Requisitos

Requirements:

• Bachelors degree required (Business Legal Studies Operations or related field preferred).
• 5-10 years of experience in contract administration compliance management or operations.
• Strong understanding of service-based contract structures.
• High proficiency in documentation management and organizational systems.
• Strong written communication skills.

Nice to Have:

• Experience in the language services industry (interpreting or translation).
• Familiarity with rate structures pricing models and margin considerations within language services.
• Experience working in a fast-paced multi-client B2B environment.