NAM Customer Experience Training Leader

Raleigh, WV - USA

Monthly Salary: Not Disclosed

Posted on: 11 days ago

Vacancies: 1 Vacancy

Job Summary

Location:

Remote - North Carolina United States

Job ID:

R0120771

Date Posted:

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Human Resources

Job Schedule:

Full time

Remote:

Yes

Job Description:

The Opportunity

Join Hitachi Energy as our Customer Experience Training Lead and shape how teams across the HUB learn grow and deliver exceptional customer this role youll coordinate optimize and deploy training programs across multiple Customer Experience functions. Youll lead needs assessments manage content development and partner closely with HUB and BU leaders to ensure every program is aligned effective and easy to adopt. If you excel at organizing complex initiatives guiding instructional design and creating training that drives real results this is your chance to make a measurable impact.

Job Title: HUB Customer Experience Training Leader

Location: Ideally based near one of the North America Factories (Jefferson City MO; Raleigh NC; South Boston VA) Remote with Travel

How youll make an impact

Lead LNAs and TNAs across Customer Experience teams.
Translate findings into practical training requirements.
Manage planning timelines communication and risks for training deployments.
Coach and lead Instructional Designer(s) to deliver highquality content.
Ensure training materials are clear accurate and processaligned.
Support teams in adopting and sustaining new training programs.
Align HUB and BU training localizing content where needed.
Drive continuous improvement using feedback and performance insights.
Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.

Your background

Bachelors degree in Education Training Organizational Development Operations or related field.
5 years in T&D L&D or training program management.
Experience leading LNAs/TNAs and building recommendations.
Strong program/project management (multisite or crossfunctional preferred).
Experience managing Instructional Designers or content teams.
Experience developing training for Customer Experience functions is an advantage.

More About Us

Hitachi Energy offers a purposedriven inclusive environment focused on learning and innovation.
Grow alongside global experts with opportunities for mobility and development.
Join a collaborative culture that values curiosity impact and continuous improvement.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Location:Remote - North Carolina United StatesJob ID: R0120771Date Posted:Company Name:HITACHI ENERGY USA INCProfession (Job Category):Human ResourcesJob Schedule:Full timeRemote:YesJob Description:The OpportunityJoin Hitachi Energy as our Customer Experience Training Lead and shape how teams across...