NAM Customer Experience Training Leader
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Job Location:
Raleigh, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location:
Remote - North Carolina United StatesJob ID:
R0120771Date Posted:
Company Name:
HITACHI ENERGY USA INCProfession (Job Category):
Human ResourcesJob Schedule:
Full timeRemote:
YesJob Description:
The Opportunity
Join Hitachi Energy as our Customer Experience Training Lead and shape how teams across the HUB learn grow and deliver exceptional customer this role youll coordinate optimize and deploy training programs across multiple Customer Experience functions. Youll lead needs assessments manage content development and partner closely with HUB and BU leaders to ensure every program is aligned effective and easy to adopt. If you excel at organizing complex initiatives guiding instructional design and creating training that drives real results this is your chance to make a measurable impact.
Job Title: HUB Customer Experience Training Leader
Location: Ideally based near one of the North America Factories (Jefferson City MO; Raleigh NC; South Boston VA) Remote with Travel
How youll make an impact
Lead LNAs and TNAs across Customer Experience teams.
Translate findings into practical training requirements.
Manage planning timelines communication and risks for training deployments.
Coach and lead Instructional Designer(s) to deliver highquality content.
Ensure training materials are clear accurate and processaligned.
Support teams in adopting and sustaining new training programs.
Align HUB and BU training localizing content where needed.
Drive continuous improvement using feedback and performance insights.
Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.
Your background
Bachelors degree in Education Training Organizational Development Operations or related field.
5 years in T&D L&D or training program management.
Experience leading LNAs/TNAs and building recommendations.
Strong program/project management (multisite or crossfunctional preferred).
Experience managing Instructional Designers or content teams.
Experience developing training for Customer Experience functions is an advantage.
More About Us
Hitachi Energy offers a purposedriven inclusive environment focused on learning and innovation.
Grow alongside global experts with opportunities for mobility and development.
Join a collaborative culture that values curiosity impact and continuous improvement.
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
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About Company
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