Customer Support Advisor Internal
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Responsibilities
This post is for internal candidates only.
About Barnet Council
Barnet is a borough with much to be proud of. Our excellent schools vibrant town centers vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation our staff are committed to Our Values: Learning to Improve Caring Inclusive Collaborative which drive everything we do.
About the role
As a Customer Support Advisor you will work as part of Barnets Customer Support Team that supports our residents in an empathetic and holistic way giving them the help and guidance required to access the services they need.
The Customer Support Advisor role is pivotal in providing thorough support to residents with complex needs by identifying and addressing challenges early to prevent crisis. You will be a team player working closely with other advisors in ensuring that our customer services remain inclusive to all.
About you
Good experience in the public sector working in front-line service delivery
In depth knowledge of the services provided by the Council and a broad understanding of current issues
Good experience of working in customer service delivery either face to face or on the telephone dealing with the public directly.
Ability to work collaboratively amongst a range of council services and voluntary partners.
Ability to communicate appropriately and effectively with clarity both orally and in writing.
Team player good IT skills good time management
Able and willing to be flexible and responsive in relation to working times patterns and locations
What we offer
- 31 days annual leave plus public and bank holidays
- Access to the Local Government Pension Scheme which provides a valuable guaranteed income in your retirement together with security for your dependents
- Work-life balance options may include hybrid working flexitime job share home working part-time
- A vast range of lifestyle discounts from major retailers supermarkets energy suppliers and more
- Broad range of payroll benefits including cycle to work eye care vouchers travel and gym membership
- Excellent training and development opportunities
- Employee well- being training programs including confidential employee assistance
How to apply
Read the job description and person specification before clickingApplyto commence the online application form. If you would like any further information about the role before applying please contact Karen customer center manager 0
Barnet Council is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures this may include AI Detection Screening Biometric ID/Right to Work Checks Qualification and Registration Checks Up to 6 years of Employment Data and Insights to Accelerate Screening (Konfir) Up to 5 years of Employment History References DBS (Disclosure & Barring Service) Checks Credit Checks and Social Media Sanctions and Occupational Health Screening.
To deliver Barnet Councils commitment to equality of opportunity in the provision of services all staff are expected to promote equality in the workplace and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds.
Barnet Council embraces all forms of flexible working (including part-time compressed hours and hybrid working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We cant promise to give you exactly what you want but we do promise not to judge you for asking.
Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme further details are available at posts with the council are subject to a probationary period of six months during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.
Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore please apply as soon as possible.
Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application as any further communication regarding your application will be sent electronically. Should you not hear from us within four working weeks of the closing date for this post then regretfully in this instance you have not been shortlisted.
Responsibilities
Required Experience:
Unclear Seniority
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
The Borough of Barnet online: apply or register to use our services, report a problem, pay Council Tax or a parking ticket, find out what we do and much more.
