Program Support Analyst
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us:
With nearly 40 years of innovation Micromine is a global leader in mining software solutions. Our products are trusted by the worlds leading Mining Companies across more than 90 countries empowering mining operations with real-time data enhanced safety and operational efficiency.
What We Offer
An established multinational business growing fast with great benefits:
- High growth company providing growth opportunities for our people
- Work from home (WFH) and flexibility options to balance work and home life
- 12 weeks paid parental leave primary and secondary carers
- Free gym membership
- Employee Assistance Program for you and your family
- Social Connection and Responsibility Program
- Discounted private health insurance
- Novated leasing
- The opportunity to work across both the Mining and Technology sectors
- An engaging team culture and a modern office inPerth
About the Opportunity
An exciting and unique opportunity the Program Support Analyst willsupport the efficient operationof two key functions related toMicrominesclient service infrastructurewith a 50/50 allocation of time to eachfunction:Voice of the Customer and Project Delivery.
This is your chance to:
- Developmaintainand improvedashboards and reporting outputs aligned to agreedbusiness requirements
- Validate data accuracy investigate anomalies and coordinate resolution of reporting discrepancies
- Produce regular reporting on customer feedback and project outcomes to support business decision-making
- Respond to internal queries relating to reporting outputs and dashboards
- Review customer feedback andproject outcome data engaging relevant stakeholders to support follow-up actions
- Proactivelyidentifytrends and opportunities fromreporting andVoCinsights
- Support day-to-day administration and adoption of CX and project delivery platforms
- Document and maintain BAU processes related to reporting and feedback
- Assistregional delivery teams in the use and update of the project delivery platform including task management resourceallocationand timesheet management.
- Identifyand escalate delivery data issues requiring remediation or further investigation
- Assistin training staff and supporting ongoing education aligned to internal delivery frameworksand system standards
About You
To succeed in this role you will have 1-3 years experience ininsights reporting analytics customer experience service deliveryoperationsor project support. Your excellent communication skills with the ability to engage stakeholders at all levels will set you up for success. Other requirements are:
- Relevant undergraduate or postgraduate qualification(desirable)
- Exposure to Voice of the Customerprograms (desirable)
- Experience building ormaintainingdashboards (e.g. Power BIor equivalent)(desirable)
- Experience with survey/CX platforms ( Qualtrics Medallia) (highly regarded)
- Exposureto project management methodologies PMO functions or project administration(highly regarded)
- Experienceusing NetSuite service delivery functions (highly regarded)
Next Steps
If you are excited about driving business growth and shaping the future of mining technology we would love to hear from you. Apply now or visit learn more.
Required Experience:
IC
Key Skills
- Project / Program Management
- Program Management
- Data Collection
- Military Experience
- Microsoft Powerpoint
- Earned Value Management
- Sharepoint
- Microsoft Project
- Budgeting
- DoD Experience
- Financial Management
- Contracts
About Company
Next Generation Technology for Mining covering the entire mining lifecycle, from exploration to resource estimation, mine design, planning and production control
