Description| Job Description | |
|
| Division | Fulfill | |
| Org Keys | | |
| Function / Sub Function | Fulfill | |
| Role Title | Zonal Incharge CPO | |
| Role Code | | |
| Reporting Structure | CTO Region Fulfill Lead - Cluster Lead Provisioning & Performance- Zonal Incharge CPO | |
| CA2 if any | | |
| Responsibility Level (Band) | M/DM | |
| Grade/Level: | | |
| |
| Job responsibility | Zonal Incharge CPO is responsible for timely & cost-effective Customer Service Delivery & Assurance in the designated zone. Major responsibilities include: - Customer service delivery & assurance
- Liaison with builders for PROW - cost effective & faster building level permissions
- Providing inputs related to potential new partners from the zone
- Identification of upcoming buildings in the zone
- Upkeep of existing relationship with building management and update the Building tenancy details as per the defined format.
- Vendor management of Network partners (CPO Vistaar 3rd Party OHF & NNI TCL BSO)
- L2 survey
- Access for 3rd Party Vendors for OHF cable/UBR at TTL POP with Field Operations approval
- MRN processing & capitalisation in S4HANA basis WBSE physical verification in AMS of TTL assets deployed at customer location- MUX CPE Routers UBR EPABX etc..
- Ensure execution at customer site RFS & end to end testing for all on-net and offnet media - OSP/IBD ODN UBR Copper using different CPEs - MUX MMC L2 switch copper modem GPON etc.
- Responsible for customer delivery and testing from handoff point outside TTL PoP to customer location
- Scheduling engineer for testing
- Coordination with NOC for testing & troubleshooting on need basis
- Performance management of existing partners
- Maintenance Activity at Customer location Infra IBD ISP CPE along with AMS updates
- TP to Own media Copper to FTTH migration
- Ensuring timely asset retrieval with ATN in S4HANA & AMS update
- Field testing for TRAI as per regulation requirements
- OSP/IBD services allocation and SRF wise data maintaining with all associated inputs.
The aspirant forZonal Incharge CPO role must have in-depth understanding about the customer requirements & to manage the same with the partners. The role will handle issues related to customer management for service delivery & assurance. | |
| Span of control: | 4 to 6 Staff | | |
| | |
| Key Customer | Customer Program Management Customer Service Management NW Planning NW Ops & Finance | | |
| | | |
| | | | |
| Necessary | Preferred | |
| Skills | - In depth Knowledge of ROW/PROW.
- Adheres to the industry standards.
- Assumes full responsibility for the safety and security of the team.
- Determines the scope budget and schedules for customer service delivery existing and new projects.
- Submits weekly project status reports to the reporting managers.
- Delivers within the stipulated time.
- Follows engineering standards and work as per market engineering specifications.
- Maintains records of all projects
- Inspects deployments of customer deliveries as per the quality standards
| Working experience with prominent telecom operators for Estate management Service Delivery & Assurance | |
| Qualification | PGDM/B.E./ (Telecom/Communication/Instrumental) | |
| Overall Work Experience | 8 to 12 Years in service delivery & assurance | |
| Behavioural Attributes | - Positive thinking
- Willingness to work in a competitive environment.
- Team player
- Good listener
| |
Required Experience:
Chief
DescriptionJob DescriptionDivisionFulfillOrg KeysFunction / Sub FunctionFulfillRole TitleZonal Incharge CPORole CodeReporting StructureCTO Region Fulfill Lead - Cluster Lead Provisioning & Performance- Zonal Incharge CPOCA2 if anyResponsibility Level (Band)M/DMGrade/Level:Job responsibilityZonal...
Description| Job Description | |
|
| Division | Fulfill | |
| Org Keys | | |
| Function / Sub Function | Fulfill | |
| Role Title | Zonal Incharge CPO | |
| Role Code | | |
| Reporting Structure | CTO Region Fulfill Lead - Cluster Lead Provisioning & Performance- Zonal Incharge CPO | |
| CA2 if any | | |
| Responsibility Level (Band) | M/DM | |
| Grade/Level: | | |
| |
| Job responsibility | Zonal Incharge CPO is responsible for timely & cost-effective Customer Service Delivery & Assurance in the designated zone. Major responsibilities include: - Customer service delivery & assurance
- Liaison with builders for PROW - cost effective & faster building level permissions
- Providing inputs related to potential new partners from the zone
- Identification of upcoming buildings in the zone
- Upkeep of existing relationship with building management and update the Building tenancy details as per the defined format.
- Vendor management of Network partners (CPO Vistaar 3rd Party OHF & NNI TCL BSO)
- L2 survey
- Access for 3rd Party Vendors for OHF cable/UBR at TTL POP with Field Operations approval
- MRN processing & capitalisation in S4HANA basis WBSE physical verification in AMS of TTL assets deployed at customer location- MUX CPE Routers UBR EPABX etc..
- Ensure execution at customer site RFS & end to end testing for all on-net and offnet media - OSP/IBD ODN UBR Copper using different CPEs - MUX MMC L2 switch copper modem GPON etc.
- Responsible for customer delivery and testing from handoff point outside TTL PoP to customer location
- Scheduling engineer for testing
- Coordination with NOC for testing & troubleshooting on need basis
- Performance management of existing partners
- Maintenance Activity at Customer location Infra IBD ISP CPE along with AMS updates
- TP to Own media Copper to FTTH migration
- Ensuring timely asset retrieval with ATN in S4HANA & AMS update
- Field testing for TRAI as per regulation requirements
- OSP/IBD services allocation and SRF wise data maintaining with all associated inputs.
The aspirant forZonal Incharge CPO role must have in-depth understanding about the customer requirements & to manage the same with the partners. The role will handle issues related to customer management for service delivery & assurance. | |
| Span of control: | 4 to 6 Staff | | |
| | |
| Key Customer | Customer Program Management Customer Service Management NW Planning NW Ops & Finance | | |
| | | |
| | | | |
| Necessary | Preferred | |
| Skills | - In depth Knowledge of ROW/PROW.
- Adheres to the industry standards.
- Assumes full responsibility for the safety and security of the team.
- Determines the scope budget and schedules for customer service delivery existing and new projects.
- Submits weekly project status reports to the reporting managers.
- Delivers within the stipulated time.
- Follows engineering standards and work as per market engineering specifications.
- Maintains records of all projects
- Inspects deployments of customer deliveries as per the quality standards
| Working experience with prominent telecom operators for Estate management Service Delivery & Assurance | |
| Qualification | PGDM/B.E./ (Telecom/Communication/Instrumental) | |
| Overall Work Experience | 8 to 12 Years in service delivery & assurance | |
| Behavioural Attributes | - Positive thinking
- Willingness to work in a competitive environment.
- Team player
- Good listener
| |
Required Experience:
Chief
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Posted on:
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Vacancies:
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