Swaps Client Service Analyst

Buenos Aires - Argentina

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Description

J.P. Morgans Commercial & Investment Bank is a global leader in banking markets securities services and payments. We serve corporations governments and institutions in over 100 countries providing comprehensive financial solutions that help our clients achieve their strategic objectives. Our Commercial & Investment Bank delivers expert strategic advice raises capital manages risk and extends liquidity across global markets leveraging deep industry knowledge and innovative technology to drive success for our clients.

Position: Trading Services Analyst

As a Trading Services Analyst you will play a critical role in supporting the front office and client-facing stakeholders within the Commercial & Investment Bank. You will be responsible for ensuring the seamless execution of trading activities and maintaining the integrity of trade processes. Your position will require you to act as a central point of contact and liaison between the business technology teams control partners and operations facilitating effective communication and collaboration across multiple functions.

Key Responsibilities:

Front Office Support: Serve as a primary resource for front office teams providing real-time assistance and resolving issues related to trade execution booking and settlement.
Stakeholder representative: Act as the bridge between business units technology control partners and operations ensuring alignment and timely resolution of inquiries and escalations.
Trade Investigation: Investigate and resolve trade-related inquiries discrepancies and exceptions utilizing analytical skills and a thorough understanding of trading platforms and systems.
Trade Monitoring: Monitor trade execution flows across various asset classes ensuring accuracy and timeliness of trade bookings and proactively identifying and addressing potential issues.
Trade Reconciliation: Perform daily reconciliations of trades positions and balances working closely with operations and technology teams to resolve breaks and discrepancies.
Platform Expertise: Develop and maintain a fundamental understanding of J.P. Morgans trading platforms systems and processes enabling you to troubleshoot issues and provide guidance to stakeholders.
Risk Management: Support risk management activities by identifying operational risks escalating issues appropriately and contributing to the development of controls and process improvements.
Client Communication: Provide clear concise and professional communication to internal and external clients delivering solutions in person by phone and by email in a fast-paced high-pressure environment.
Process Improvement: Participate in initiatives to enhance operational efficiency streamline workflows and implement best practices across trading services.
Documentation & Reporting: Maintain accurate records of trade investigations reconciliations and resolutions and prepare reports for management and regulatory purposes as required.
Collaboration: Work closely with cross-functional teams including compliance risk technology and operations to ensure the highest standards of service and operational excellence.

Qualifications:

Bachelors degree in Finance Economics Business or a related field.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication and interpersonal skills with the ability to interact effectively with diverse stakeholders.
Ability to work efficiently under pressure manage multiple tasks and meet tight deadlines.
Proficiency in Microsoft Office Suite; experience with trading platforms and financial systems is preferred.
Knowledge of financial markets products and trade lifecycle is an advantage.

Required Experience:

DescriptionJ.P. Morgans Commercial & Investment Bank is a global leader in banking markets securities services and payments. We serve corporations governments and institutions in over 100 countries providing comprehensive financial solutions that help our clients achieve their strategic objectives. ...

Description

Position: Trading Services Analyst

Key Responsibilities:

Front Office Support: Serve as a primary resource for front office teams providing real-time assistance and resolving issues related to trade execution booking and settlement.
Stakeholder representative: Act as the bridge between business units technology control partners and operations ensuring alignment and timely resolution of inquiries and escalations.
Trade Investigation: Investigate and resolve trade-related inquiries discrepancies and exceptions utilizing analytical skills and a thorough understanding of trading platforms and systems.
Trade Monitoring: Monitor trade execution flows across various asset classes ensuring accuracy and timeliness of trade bookings and proactively identifying and addressing potential issues.
Trade Reconciliation: Perform daily reconciliations of trades positions and balances working closely with operations and technology teams to resolve breaks and discrepancies.
Platform Expertise: Develop and maintain a fundamental understanding of J.P. Morgans trading platforms systems and processes enabling you to troubleshoot issues and provide guidance to stakeholders.
Risk Management: Support risk management activities by identifying operational risks escalating issues appropriately and contributing to the development of controls and process improvements.
Client Communication: Provide clear concise and professional communication to internal and external clients delivering solutions in person by phone and by email in a fast-paced high-pressure environment.
Process Improvement: Participate in initiatives to enhance operational efficiency streamline workflows and implement best practices across trading services.
Documentation & Reporting: Maintain accurate records of trade investigations reconciliations and resolutions and prepare reports for management and regulatory purposes as required.
Collaboration: Work closely with cross-functional teams including compliance risk technology and operations to ensure the highest standards of service and operational excellence.

Qualifications:

Bachelors degree in Finance Economics Business or a related field.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication and interpersonal skills with the ability to interact effectively with diverse stakeholders.
Ability to work efficiently under pressure manage multiple tasks and meet tight deadlines.
Proficiency in Microsoft Office Suite; experience with trading platforms and financial systems is preferred.
Knowledge of financial markets products and trade lifecycle is an advantage.

Required Experience:

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

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About Company

JPMorganChase

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more

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