Digital Customer Success Content Manager

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people data and AI agents connect across email cloud and collaboration tools. Over 80 of the Fortunelarge enterprises and millions of smaller organizations trust Proofpoint to stop threats prevent data loss and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint youll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

We areseekinga highly creative execution-oriented Digital Customer Success Content Manager to lead the creation and scaling of customer-facing content within our B2B SaaS organization. This role sits within the Digital Customer Success function andis responsible fordeveloping repurposing and optimizing content that drives product adoption feature awarenessvalue realization andcustomer education.

You willbe responsible foridentifyingcontent gaps partnering with subject matter experts (SMEs) auditing large volumes of existing materials and transforming both net-new and existing content into scalable multi-format digital assets.

You willleveragemodern generative AI tools to accelerate content discovery transformation and production at scale.

You will act as in-house editor ensuring customer success messages through email community and other channels effectively influence customer behavior to accelerate adoption value realization and customer retention.

Your day-to-day

Sales Development Operating Model & Strategy

Content Strategy & Gap Identification

• Partner withsubject matter experts (SMEs) inCustomer Success ProductMarketing and otherfunctionstoidentifycontent needs
• Conduct audits of existing materials (knowledge base articles webinars presentations enablement assets product documentation etc.) to:
  • Identifyreusable source material
  • Surface gaps requiring net-new content
  • Recommend format conversions to maximize impact
• Develop structured content plans aligned to adoption goals feature launches and customer journey milestones.

Net New Contect Creation

• Create high-quality customer-facing content including:
  • Webinars (live andon-demand)
  • Short-form product videos
  • Feature spotlight videos
  • In-app guidance content
  • Enablement decks
  • Customer education materials

• Own content production end-to-end from outline and scripting to final delivery
• InterviewSMEs to extract insights and translateexpertiseinto customer-ready materials.

Content Repurposing & Format Transformation

• Transform existing materials into new formats including:
  • Breaking full-length webinars into short-form video series
  • Converting PowerPoint presentations into video-basedlearnings
  • Extracting targeted feature content from long-form documentation

• Scan large documents (e.g. 100 page guides) to extract relevant segments for specific features or customer segments
• Ensure content consistency clarity and alignment across formats

AI-Enabled Content Production

• Leverage generative AI tools tocreatea content library across multiple product lines:
  • Analyze and summarize large volumes of source material
  • Identifyrelevant content sections quickly and accurately
  • Draft scripts outlines and derivative content
  • Accelerate multi-format production workflows

• Establish scalable AI-assisted workflows that enable high-volume high-quality content creation
• Continuously evaluate and adopt emerging tools that improve content velocity and effectiveness

Email writing and Editing

• Operate as a content consultantand editorwithin the Digital CS organization

What you bring to the team

• 5 years of experience in content creation within B2B SaaS (Customer Success Product Marketing Enablement or Education preferred)

• Demonstrated ability to create content across multiple formats (videowebinar written slide-basedetc.)

• Experience auditing and repurposing large volumes of existing content

• Strong understanding of customer lifecycle product adoption and digital engagement strategies

Technical & Functional Skills

• Proficiencywith generative AI tools for content analysis and creation.

• Experience with video creation and editing tools (e.g. Camtasia LoomSynthesia Descript or similar)

• Experience with Customer Success Platforms such asTotango

• Proficiencywith AIto scan interpret and extract insights from large documentation sets

• Strong storytelling capabilities

• Exceptional written and verbal communication skills

What Success Looks Like

• Increased feature adoption driven by targeted digital content

• Reduced time-to-value through scalable educational assets

• Measurable engagement with short-form repurposed content

• Established AI-enabled content workflows that improve production velocity

• Strong partnership and alignment across Digital CS Product and Support

Why This Role Matters

As our customer base grows scalable digital engagement becomes critical. This role ensures that the right content reaches therightcustomers at the right timeefficiently creatively and at scale. You will playa central rolein enabling product adoption and customer success through strategic AI-powered content development.

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions andthe people who work here are the key are a customer-focused and driven-to-win organization with leading-edge productsand many exciting reasons to join our team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation.

We are a diverse multinational company withopportunities in all functions and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

#LI-JR1

Why Proofpoint

At Proofpoint we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons youll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging empower purpose and drive success-every day for everyone.

We encourage applications from individuals of all backgrounds experiences and perspectives. If you need accommodation during the application or interview process please reach out to .

How to Apply

Interested Submit your application along with any supporting information- we cant wait to hear from you!