Front Desk Supervisor
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Job Location:
Cornelius, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- 401(k)
- Employee discounts
The Front Desk Supervisor leads all front desk operations ensures a high-level member experience and drives revenue through retail supplements and personal training lead generation. This role combines leadership operational execution team accountability and performance management.
Primary Responsibilities
Leadership and Culture
Set the tone for a professional energetic and welcoming front desk environment.
Lead by example in all member guest and staff interactions.
Create a culture of accountability urgency and performance.
Build strong member relationships and deliver a consistent club experience.
Front Desk Operations
Ensure smooth and efficient check-in processes at all times.
Maintain a clean organized and professional front desk area.
Resolve member concerns promptly and escalate issues when needed.
Ensure policies and procedures are followed consistently by all front desk staff.
Staffing and Scheduling
Build and manage weekly schedules for front desk and Kids Club coverage.
Ensure shifts are properly staffed and coverage gaps are addressed quickly.
Assist with hiring onboarding and training new front desk team members.
Monitor attendance punctuality and overall team accountability.
Sales and Revenue Performance
Drive Dollar Per Check-In (DPC) performance on a daily basis.
Coach the team on supplement sales retail sales and booking opportunities.
Execute promotions and maintain visible tracking of sales performance.
Support revenue growth through consistent front desk sales behaviors.
Personal Training Lead Generation
Drive consistent booking of fitness assessments for all new and existing members.
Train and hold front desk staff accountable to achieving a high booking percentage.
Partner with the Fitness Manager to improve booking.
Ensure all appointments are properly scheduled tracked and communicated for seamless handoff.
Inventory and Retail Management
Manage supplement and retail inventory levels and maintain accurate counts.
Place orders for supplements retail items and operational supplies as needed.
Ensure product displays are organized stocked and merchandised appropriately.
Minimize shrinkage and maintain inventory accountability.
Kids Club Oversight
Oversee Kids Club staffing scheduling safety and daily operations.
Ensure cleanliness compliance and proper supervision standards are maintained.
Address parent concerns professionally and support a positive family experience.
Facility Standards and Daily Execution
Enforce daily cleaning and operational checklists for front desk areas.
Ensure laundry towel stock and front-end presentation standards are maintained.
Support communication of maintenance issues and follow-up on operational needs.
Communication and Reporting
Communicate daily goals expectations and updates to the front desk team.
Track key metrics such as DPC supplement sales PT bookings and staffing coverage.
Collaborate with the General Manager and Fitness Manager on performance and priorities.
Schedule
Monday - Thursday: 10:00 AM - 6:00 PM or 11:00 AM - 7:00 PM
Friday: 10:00 AM - 4:00 PM or Saturday: 8:00 AM - 2:00 PM
Friday and Saturday shifts alternate weekly with the Fitness Manager
Compensation & Benefits
**Relocation assistance not provided**
Golds Gym is redefining strength - in our members our team and our leaders. If you have the drive discipline and leadership to develop high-performing teams and deliver measurable results we want you to lead our fitness department.
From a single gym in Venice Beach California in 1965 to a global symbol of strength and performance Golds Gym has defined serious training for nearly six decades. What began as a sanctuary for bodybuilders became the birthplace of modern fitness. With over 550 locations across six continents our legacy has evolved while staying true to its roots- serious training community and results. As the industry shifts Golds Gym continues to lead honoring our heritage while building the next generation of members and fitness experiences.
We attribute much of our success to our company culture. Were grounded reliable and entrepreneurial - - but also enthusiastic collaborative and creative.
If this feels like you we cant wait to get your application!
Required Experience:
Manager
Key Skills
About Company
Premier strength training & bodybuilding Gym offering group classes, free weights, and expert trainers. Find a location near you!
