Front Desk Supervisor
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Job Location:
Cornelius, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- 401(k)
- Employee discounts
As our Front Desk Supervisor youre not just the first face members seeyou set the entire tone of the club. Youre the energy the organization and the leadership that keeps our front-end operations running smoothly and profitably. From sales to service youre the quarterback of the front desk team owning the member experience while driving performance in retail memberships and personal training appointments
What Youll Do:
Leadership & Operations
Lead by examplecreate a welcoming energized and polished front desk environment.
Know members by name. Make them feel seen heard and valued.
Train and hold Front Desk Associates accountable to club procedures and daily expectations.
Monitor reports sales goals and retention metrics. Stay on top of expired cards alerts and account issues.
Execute and coach retail sales booking strategies and performance goals.
Create and run weekly front desk promotions tied to Dollar Per Check-in (DPC) goals.
Maintain visual sales boards to motivate and track staff performance.
Order and manage retail inventory and supply needs.
Ensure the front desk runs efficiently and members receive quick accurate assistance.
Operations & Upkeep
Perform daily/weekly/monthly inventory checks and submit reports.
Keep tanning beds cleaned and readyabsolutely no dirty equipment.
Maintain laundry dutiesensure fresh towels are always stocked.
Ensure all equipment issues are logged and communicated to the GM.
Enforce daily cleaning checklists and accountability standards for all front desk staff. Communication & Coordination
Communicate daily with your team on goals expectations and updates.
Collaborate closely with the General Manager on scheduling memberships and daily priorities.
Ensure smooth hand-offs between shifts and consistent operational performance. Schedule:
4050 hours per week Shifts may vary based on club needs and events
Dress to Impress:
Business professional: khaki or black pants tucked-in collared shirt or official staff polo provided
- Free Golds Gym Membership to all our locations in the Carolinas!
- 20% Employee Discount on Clothing and Products
- 401K benefits
- Ability to earn extra income in commissions and bonuses
- High school diploma or equivalent required
- Excellent customer service skills are required
- Ability to communicate effectively with both staff and members
- Ability to communicate effectively verbally non-verbally and in writing is required
- Understanding of basic accounting principles is required
- Understanding of basic cash processing procedures is required
- Functional computer skills are required
- Ability to multi-task
- Must be able to work a flexible work schedule to include holidays and weekends
- Must be able to lift 25 lbs repeatedly and stand for extended periods of time
- Uphold Golds Gym mission and values
- Comply with all Golds Gym policies and procedures
From a single gym in Venice Beach California in 1965 to a global symbol of strength and performance Golds Gym has defined serious training for nearly six decades. What began as a sanctuary for bodybuilders became the birthplace of modern fitness. With over 550 locations across six continents our legacy has evolved while staying true to its roots- serious training community and results. As the industry shifts Golds Gym continues to lead honoring our heritage while building the next generation of members and fitness experiences.
We attribute much of our success to our company culture. Were grounded reliable and entrepreneurial - - but also enthusiastic collaborative and creative.
If this feels like you we cant wait to get your application!
Required Experience:
Manager
Key Skills
- ENT
- Hr Internship
- Cardiac
- Conservation
- Excel
About Company
Premier strength training & bodybuilding Gym offering group classes, free weights, and expert trainers. Find a location near you!
