Administrator L3

Delhi - India

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: IT Support Engineer / Technical Support Executive

Role Purpose:

To resolve maintain and manage client software hardware and network-related issues based on service requests ensuring timely resolution and high client satisfaction.

Key Responsibilities:

Respond promptly to service tickets raised via email chat dial-in or IMS

Resolve technical issues related to systems networks platforms and applications

Perform root cause analysis and apply corrective actions

Install and configure hardware/software as per client requirements

Ensure SLA adherence for each ticket based on priority

Manage user access and permissions as requested

Coordinate with on-site teams for complex issue resolution

Maintain timely backups and ensure proper functioning of systems

Monitor logs (including Chat BOT data) to close open issues efficiently

Ensure zero escalations through quality and timely service delivery

Required Skills:

Job Title: IT Support Engineer / Technical Support Executive Role Purpose: To resolve maintain and manage client software hardware and network-related issues based on service requests ensuring timely resolution and high client satisfaction. Key Responsibilities: Respond promptly to service tickets raised via email chat dial-in or IMS Resolve technical issues related to systems networks platforms and applications Perform root cause analysis and apply corrective actions Install and configure hardware/software as per client requirements Ensure SLA adherence for each ticket based on priority Manage user access and permissions as requested Coordinate with on-site teams for complex issue resolution Maintain timely backups and ensure proper functioning of systems Monitor logs (including Chat BOT data) to close open issues efficiently Ensure zero escalations through quality and timely service delivery