Director, Business Management Operations

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What Youll Be Doing

The Director Global Markets Business Management - Operations is responsible for leading and executing core operational administrative governance and business enablement activities that support the effective daytoday management of Global Markets. Partnering closely with Global Markets Business Managers the role ensures consistent disciplined execution across processes technology and controls. Serving as a trusted partner to Business Managers and the broader Global Markets leadership team the Director Global Markets Business Management - Operations provides leadership across operational administrative and governance processes acting as a central point of coordination across trading sales technology risk compliance and operations. The role is focused on driving execution excellence operational consistency and strong governance supporting a scalable and wellcontrolled Global Markets operating environment.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work youll be on-site full-time.

How Youll Succeed

• Technology Operations and Vendor Management: You will lead vendor onboarding and risk assessment activities for the business. This includes completing intake documentation Third Party Risk Assessments (TPRAs) and Inherent Risk Assessments (IRAs) as well as coordinating contingency and exit planning in partnership with Business Managers and key stakeholders. You will oversee business managed technology solutions ensuring ongoing administration maintenance and effective coordination with Technology partners to support seamless technology operations. Additionally you will act as an administrator for Global Markets platforms and shared resources such as Same Day Estimate processes core Business Management shared folders and Global Markets SharePoint sites. You will also serve as a business administrator for internal applications managing access and usage and coordinating with relevant support teams to ensure operational efficiency.

• Governance & Access Coordination: You will execute business control and access reviews including managing user access overseeing shared folder and SharePoint permissions and conducting contract-related reviews. You will also coordinate and follow up on policies and procedures regulatory trading frameworks such as Volcker-related documentation and mandatory training and attestation programs to ensure timely completion and alignment with organizational standards.

• Management Reporting & Analysis: You will collaborate with the business Business Managers and Finance to develop Management and Board Presentations. You will prepare Quarterly Operational Risk Dashboards and conduct analysis as well as create other business presentations as required to support effective communication and decision-making.

• Stakeholder Engagement: You will leverage your strong interpersonal and communication skills to work alongside the business including the Head of GM Business Management on a day-to-day basis. You will establish and maintain effective relationships with partners across CIBC including Operations Finance Risk Management Technology and other corporate governance groups as needed to address and resolve day-to-day issues and successfully deliver on business initiatives.

Who You Are

• You can demonstrate experience in Global Markets or Capital Markets ideally in Business Management Business Operations or a frontoffice adjacent role with a minimum of 5 years of working experience. Experience with CIBCs operating policies standards and organizational structure is an asset.

• You have university degree in Commerce or Business Management/Accounting Designation. MBA CA CFA or equivalent is preferred.

• Youre an analytical problem solver. You demonstrate strong problem-solving analytical judgment and change implementation skills.

• You have hands-on operational expertise. You have direct experience with operational execution including vendor onboarding risk assessments technology access controls and business administration activities.

• You collaborate effectively with diverse teams. You partner across front office technology risk compliance and operations to drive execution across multiple workstreams.

• You support senior leadership. You have experience preparing executive-level materials and presentations for senior leaders.

• Youre organized and results-driven. You manage competing priorities own day-to-day execution and ensure timely high-quality delivery.

• Youre an influential communicator. You have strong organizational communication and stakeholder management skills with the ability to influence without direct authority.

• You build strong relationships. You establish and maintain productive partnerships with business partners peers and a wide variety of stakeholders including Finance Middle Office Risk Management and Technology.

• You thrive in a fast-paced environment. You effectively manage deadlines while juggling multiple complex priorities and you adapt quickly to shifting needs and changing direction.

• Youre proficient with technology. You have experience using Microsoft 365 tools such as Word Excel SharePoint Outlook Power BI and PowerPoint.

• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

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What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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