Guest Services & Night Audit Associate President Abraham Lincoln Springfield DoubleTree Hotel

The President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel is looking for a Guest Service Agent to join their team! This 310 room property is located just a short walk from Bank of Springfield Center and Abraham Lincoln Presidential Museum and Library. Illinois State Museum Knights Action Park and Abraham Lincoln Capital Airport are less than 15 minutes drive away.

Shift Pattern: This is a full-time position which requires full availability to work varying shifts across weekdays weekends and holidays.

Pay Rate: $16.50 per hour

The Benefits:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• The Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees high school com literacy professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

The Guest Services & Night Audit Associate is responsible for delivering exceptional guest experiences while ensuring accurate financial reporting during overnight hours. This hybrid role combines front desk operations such as greeting registering and assisting guests with night audit responsibilities including posting and balancing daily transactions to maintain the hotels financial integrity.

What will I be doing

As a Guest Services Agent & Night Audit Associate you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

Guest Services Responsibilities:

Greet guests and complete the check-in process including verifying information assigning rooms issuing keys and promoting hotel services.
Assist guests with check-out ensuring accurate billing and processing of payments (cash credit/debit cards gift certificates).
Provide information on hotel amenities local attractions and promotions; respond promptly to guest inquiries.
Utilize up-selling techniques to maximize occupancy and revenue.
Handle guest complaints professionally research issues and resolve concerns to ensure satisfaction.
Receive input and relay messages accurately.

Night Audit Responsibilities:

Audit post and balance daily financial transactions for all hotel departments.
Verify and reconcile room charges taxes and other revenue streams.
Prepare and distribute daily reports for management review.
Ensure compliance with accounting standards and hotel policies.
Monitor and maintain accurate records of cash and credit transactions.

General:

Maintain a high level of professionalism and hospitality at all times.
Follow safety security and confidentiality procedures.

EOE/AA/Disabled/Veterans

The President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel is looking for a Guest Service Agent to join their team! This 310 room property is located just a short walk from Bank of Springfield Center and Abraham Lincoln Presidential Museum and Library. Illinois State Museum Knights Action Park and Abraham Lincoln Capital Airport are less than 15 minutes drive away.

Shift Pattern: This is a full-time position which requires full availability to work varying shifts across weekdays weekends and holidays.

Pay Rate: $16.50 per hour

The Benefits:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• The Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees high school com literacy professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

The Guest Services & Night Audit Associate is responsible for delivering exceptional guest experiences while ensuring accurate financial reporting during overnight hours. This hybrid role combines front desk operations such as greeting registering and assisting guests with night audit responsibilities including posting and balancing daily transactions to maintain the hotels financial integrity.

What will I be doing

As a Guest Services Agent & Night Audit Associate you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

Guest Services Responsibilities:

Greet guests and complete the check-in process including verifying information assigning rooms issuing keys and promoting hotel services.
Assist guests with check-out ensuring accurate billing and processing of payments (cash credit/debit cards gift certificates).
Provide information on hotel amenities local attractions and promotions; respond promptly to guest inquiries.
Utilize up-selling techniques to maximize occupancy and revenue.
Handle guest complaints professionally research issues and resolve concerns to ensure satisfaction.
Receive input and relay messages accurately.

Night Audit Responsibilities:

Audit post and balance daily financial transactions for all hotel departments.
Verify and reconcile room charges taxes and other revenue streams.
Prepare and distribute daily reports for management review.
Ensure compliance with accounting standards and hotel policies.
Monitor and maintain accurate records of cash and credit transactions.

General:

Maintain a high level of professionalism and hospitality at all times.
Follow safety security and confidentiality procedures.