Sales Engineer
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Job Location:
Quebec City - Canada
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Montreal
Bilingual: French/English
Reports to: Sales Engineer Manager
As a Sales Engineer you will serve as the trusted technical expert and partner to our dealer customers who purchase and install Snap One products with a primary focus on Control4 automation solutions. Reporting to the Sales Engineer Manager you will provide high-level technical support education and hands-on assistance to help dealers design robust systems avoid common pitfalls fully leverage product capabilities and drive incremental revenue all while ensuring exceptional end-user experiences.
This role combines deep technical expertise with strong relationship-building and presentation skills. You will thrive in a dynamic customer-facing environment continually assessing dealer needs and delivering tailored guidance both virtually and in-person.
JOB DUTIES:
- Collaborate closely with sales teams to boost productivity through proactive engagement training sessions on-site support and consistent follow-up.
- Accelerate new account onboarding with hands-on activities training and guidance to ensure rapid adoption and success in Control4 product sales.
- Conduct on-site inspections troubleshooting and support for dealer projects as needed.
- Deliver on-site and virtual training project design consultations programming assistance and technical expertise to dealers.
- Communicate effectively and collaborate with both technical integrators and business/executive-level stakeholders.
- Maintain strong internal communication regarding customer opportunities product feedback and service needs.
- Foster long-term customer satisfaction by building and nurturing relationships proactively following up and coordinating with internal resources to deliver timely sales and technical support.
- Independently manage a dynamic schedule prioritize tasks and multitask effectively in a fast-paced travel-heavy role.
YOU MUST HAVE:
- 5 years of experience in a sales customer-facing or technical support role within the AV/integration industry.
- 4 years of hands-on experience with Control4 and/or other home automation/control systems.
- Proven track record of delivering measurable business results (e.g. increased sales successful project deployments customer retention).
- Strong system design skills combined with practical hands-on installation and troubleshooting experience.
- Excellent problem-solving abilities and executive/client relationship management skills.
- Willingness to travel up to 75% (primarily regional with occasional overnight stays).
- Valid drivers license with a clean driving record.
WE VALUE:
- Control4 certification (or equivalent PCNA/Snap One certifications).
- Advanced Control4 training and/or additional manufacturer certifications in related automation networking or AV technologies.
Required Experience:
IC
Key Skills
- Sales Experience
- Presentation Skills
- OEM
- SAAS
- Computer Networking
- Product Demos
- Salesforce
- CRM Software
- Enterprise Sales
- Pre-sales
- MPLS
- Sales Support
About Company
Resideo offers top-of-the-line home automation solutions to set up your best smart home system, including smart thermostats, security cameras and more.
