Cluster Learning & Development Coordinator

EOE/AA/Disabled/Veterans

Learning & development is about creating a culture and environment for individuals to learn and grow. We are looking for a hands-on operational and experienced Cluster Learning & Development Coordinator who can identify the current and future training needs in the different departments of our hotels. You support the department in creating training opportunities that will develop the knowledge skills and capabilities of our team members and as a result increase both team member satisfaction and business performance.

What will I be doing

As part of the Human Resources team in the Netherlands and Belgium you serve as an integral component by supporting learning and development initiatives through Hiltons comprehensive training framework. Your hotels include Hilton Amsterdam Schiphol Airport Double Tree by Hilton Amsterdam Centraal Station Waldorf Astoria Amsterdam Hilton Rotterdam Hilton the Hague Double Tree by Hilton Soestduinen Hilton Amsterdam (currently closed for renovation) and Hilton Antwerp Old Town.

As a Learning & Development Coordinator you are responsible for identifying and providing training to our team members. You assist departments in achieving training objectives and promote our company brand to potential talents. Specifically you will be responsible for performing the following tasks to the highest standards:

• Identify training and development needs systematically throughout the hotel in conjunction with Line Managers/Heads of Department HR Manager and Learning & Development Manager
• Business partner for heads of departments on training participation succession planning people management and personal development opportunities
• Coordinate and provide internal and external quality training to our team members main focus on operational departments (Food & Beverage and Front Office)
• Support and implement Hilton Worldwide required training activities in various departments
• Prepare organize and administer training courses
• Support head of departments in ensuring new employees have received departmental and legal training
• Facilitate team coach meetings and offer support where needed
• Creatively recruit candidates for the variety of internships in our hotels amongst which: attend company fairs and present the brand at the Hotel Management schools in the region
• Coordinate and administrate internships in the hotels
• Be the go-to person for interns/apprentices in the hotels and support train and coach them
• Working on different projects to continuously bring the Learning & Development department to the next level

What are we looking for

When your passion and talent lies within creating meaningful learning opportunities and you believe in getting the best out of people you might find the position of Learning & Development Coordinator within the Benelux region a great next step in your career. We invite you to apply when the below profile fits you perfectly.

• Ability to speak/write the Dutch and English language fluently
• 3 Years of work experience in hotel operations (preferably in Food & Beverages and/or Front Office)
• Work experience in the role of supervisor
• In possession of a valid drivers license (category B)
• Ability to effectively communicate with different levels of the organizationand someone who can influence others in a positive way
• Ability to deliver results and solutions and keep the focus on driving customer value
• Ability to work interdependently with others within or across teams functions and brands
• Committed to delivering a high level of customer service both internally and externally
• Comfortable with hosting trainings and presenting in front of a big audience

What can you expect from us

Besides being listed as a Great Place to Work in the Large & Multinational workplaces we offer you the following:

• Intensive training period and a personal development program.
• Internal transfer and promotion possibilities.
• Horeca Salary scale 6
• Employee discount on Hilton Worldwide hotel rooms via our international Hilton travel program.
• Employee discount of 50% on Food & Beverage at Hilton Worldwide hotels.
• Company car
• The possibility to participate in community and sustainability projects on a local level.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodation service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!