Manager, Customer Success
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Who we are:
Geotab is a global leader in IoT and connected transportation and certified Great Place to Work. We are a company of diverse and talented individuals who work together to help businesses grow and succeed and increase the safety and sustainability of our communities.
Geotab is advancing security connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotabs open platform and Geotab Marketplace offering hundreds of third-party solution options allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day Geotab leverages data analytics and machine learning to improve productivity optimize fleets through the reduction of fuel consumption enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and were looking for people who follow their passion think differently and want to make an impact. Ours is a fast paced ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate great benefits and our fun and inclusive work culture. Reach your full potential with Geotab. To see what its like to be a Geotabber check out ourblogand follow us @InsideGeotab onInstagram. Join ourtalent networkto learn more about job opportunities and company news.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Manager Customer Success who will lead a frontline team of CSMs who own and manage the local book of business. If you love technology and are keen to join an industry leader we would love to hear from you!
What youll do:
As a Manager Customer Success your key area of responsibility will be enabling and coaching CSMs to drive measurable customer outcomes best-in-class customer experience and strong revenue retention and growth across the region. You will need to work closely with Sales Operations Support Product and Finance to align on customer strategies remove roadblocks and deliver a consistent high-quality customer experience.
To be successful in this role you will be a multilingual Customer Success people leader with a growth mindset openness to feedback and a proactive structured cando approach in a fastmoving addition the successful candidate will have strong commercial and analytical acumen with excellent coaching and stakeholder management skills enabling a frontline CSM team to consistently deliver results.
How youll make an impact:
- Lead and develop CSM team by setting clear expectations coaching on best practices conducting regular 1:1s and driving a culture of accountability collaboration and continuous improvement.
- Own assigned book of business and drive Customer Success teams performance outcomes by managing the portfolios health renewals and expansion ensuring the team meets or exceeds targets for retention adoption and customer satisfaction.
- Drive operational excellence by implementing and refining standardized Customer Success processes playbooks and cadences (e.g. essentials risk management revenue growth) across the region.
- Monitor book of business health and risk at scale using AI data dashboards and health scores to prioritize team activities proactively address churn risks and ensure timely interventions.
- Oversee renewals and commercial motions by guiding the team on renewal strategy deal structuring and growth opportunities (upsell/cross-sell) in close partnership with Sales and other commercial stakeholders.
- Act as the primary escalation point for complex or high-impact customer situations in the country/region supporting CSMs in resolving issues and ensuring a positive customer outcome.
- Partner cross-functionally and build relationships with Sales Operations Support Product and Finance to align on customer strategies remove roadblocks and deliver a consistent high-quality customer experience.
- Ensure strong communication and reporting by maintaining clear visibility into pipeline risks and performance metrics and regularly reporting regional Customer Success results insights and forecasts to leadership.
- Drive talent management and hiring by participating in recruiting onboarding and developing CSMs identifying skill gaps and creating development plans to build future CS leaders.
- Champion the voice of the customer for the region synthesizing frontline feedback and trends to influence product roadmap process improvements and overall Customer Success strategy.
What youll bring to this role:
- Several years of experience in B2B Customer Success Account Management or post-sales roles ideally within SaaS IoT or Telematics environments.
- Proven experience in people management specifically leading and developing a Customer Success or commercial account-facing team.
- Demonstrated track record of driving key performance metrics such as NRR/GRR CSAT and churn reduction across SMB or mid-market portfolios.
- Deep understanding of Customer Success best practices including onboarding success planning EBRs/QBRs and risk management.
- Technical proficiency with CRM and CS tools such as Salesforce or Gainsight with the ability to use data and dashboards to drive team decisions.
- Excellent written and verbal communication skills in English and the local/regional language relevant to the assigned book of business.
- Bachelors degree in Business Management or a related field or equivalent relevant professional experience.
If you got this far we hope youre feeling excited about this role! Even if you dont feel you meet every single requirement we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
How we work:
At Geotab we have adopted aflexible hybridworking model in that we have systems functions programs and policies in place to support both in-person and virtual work. However you are welcomed and encouraged to come into our beautiful safe clean offices as often as you like. When working from home you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management career development training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices please contact us at By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively Geotab) you acknowledge Geotabs collection use and disclosure of your personal data in accordance with our . Click hereto learn more about what happens with your personal data.
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Our GPS fleet tracking & management system equips thousands of fleets worldwide with technology to automate, track and manage a truly optimized operation.
