Service Specialist

JOB SUMMARY

The Service Specialist position within Southeastern Universitys Office of the Registrar plays a crucial role in providing essential support to students faculty and staff. The position entails serving on the Registrar Front Line managing inquiries through various communication channels processing registrar forms registration assistance and workflows and handling departmental purchasing tasks.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Assistant Registrar of Service & Operations

Supervisory Responsibility: NA

Indirect Supervisory Responsibility: Graduate assistant student workers

ESSENTIAL DUTIES - May include but is not limited to the following:

1. Managing inquiries from students faculty and staff through various communication channels such as email ticketing system telephone and in person.
2. Handling the email account and ticket queue and managing individual employee email accounts.
3. Responding to the needs of professors deans and department chairs regarding registrar-related matters.
4. Processing various registrar forms and workflows including but not limited to:
   • Course Withdrawal form
   • Directed Study form and related reports
   • Name/Address Update form
   • Graduation Application form
   • FERPA Consent
5. Enrolling incoming students into CORE 1111
6. Handling registration and processing for various categories of students including Non-Degree Seeking Students NILD (National Institute for Learning Development) students and transfer entry and grade entry for FLOCS (Florida Online Consortium).
7. Managing procedures related to closing student records university withdrawal non-returning students and academic suspension.
8. Overseeing graduation communication and managing the email account.
9. Processing transcript requests
10. Performing any other duties as assigned by the Registrar or Assistant Registrar.

ADDITIONAL/NON-ESSENTIAL DUTIES

N/A

All remaining duties are considered nonessential within the context of the ADA which means that the function could be reassigned to another employee in order to allow a disabled individual to hold the position. Alternatively the manager could try to provide a reasonable accommodation so that the disabled individual could perform the function.

LOCATION

Lakeland Main Campus

EDUCATION

Required Education:

High School Diploma/GED

Preferred Education:

Some college coursework or Bachelors degree highly preferred

LICENSES/CERTIFICATIONS

N/A

EXPERIENCE

Required:

Google Enterprise or Microsoft Office

Preferred:

Customer service experience
Jenzabar

KNOWLEDGE SKILLS AND ABILITIES

Required:

• Personal Faith Commitment: Demonstrated personal faith commitment appropriate to that of a Christian university environment.
• Organizational Skills: Strong organizational skills to effectively manage multiple tasks and responsibilities.
• Work Ethic: A strong self-starting work ethic with the ability to work well under pressure and meet deadlines.
• Interpersonal Communication: Excellent interpersonal skills with the ability to communicate effectively through various mediums.
• Detail Orientation: Strong attention to detail with a desire to streamline processes and create efficiencies in work tasks.

Preferred:

• Familiarity with Jenzabar J1: Experience or familiarity with Jenzabar J1 a commonly used student information system in higher education.
• Proficiency in Microsoft Office and Google Drive: Ability to effectively use Microsoft Office suite and Google Drive for document management and collaboration.
• Knowledge of Southeastern University Programs: Familiarity with Southeastern University degree programs and course offerings.
• Problem-Solving Skills: Ability to effectively solve problems and find solutions to challenges as they arise in the role.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination intimidation and harassment including sexual harassment.

• This position is considered Non-Essential Personnel for the purposes of Emergency Response.

Physical Requirements:

• Office Environment: Ability to work primarily in an office setting which involves sitting for extended periods.
• Computer Use: Proficiency in using computers for various tasks which requires hand-eye coordination and manual dexterity for typing and handling office equipment.
• Communication: Strong verbal communication skills for meetings presentations and interactions with staff students and parents.
• Mobility: Capability to move around the office and campus as needed for meetings and events.
• Lifting: Occasionally lift and carry items such as files documents or small office equipment weighing up to 20 pounds.
• Visual Requirements: Ability to read and interpret data on computer screens and printed documents.
• Hearing and Speaking: Adequate hearing to participate in conversations and phone calls and clear speaking ability for effective communication.

Travel:

No

Schedule:

M-F 8 am - 4:30 pm

TRAINING

All new hires and employees transferring into a new position will have a 90-day probationary period within which to learn the functions of the job and to be evaluated. Following the probationary period the employee can transition to regular status have the probationary period extended in order to receive more training or have employment terminated. Required compliance training is as follows:

1. Four to six weeks to learn details of registration processes.
2. Six months to one year to perform all job-related duties with minimum
supervision.

SAFETY

• SEU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently and supervisors are responsible for creating and maintaining a safe work environment.
• Employees must report any unsafe work conditions or practices as well as any near-miss incidents to their supervisor and Risk Management.
• Work-related injuries must be immediately reported to Security and Human Resources. When life or limb are at risk please dial 911. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources within 24 hours of the incident.
• Emergency Employees report for or must remain at work in emergency situations. Dismissal or closure announcements do not apply to this position unless instructed otherwise by your direct supervisor or a member of the Leadership Team.

SCREENING

All full-time positions at SEU are deemed security-sensitive and require background checks. Employees required to drive their own personal vehicle a rental car or an SEU vehicle in performance of their duties must pass an MVR records check and meet the requirements of the Universitys insurance carrier in order to meet the requirements of the position.

DISCLAIMER

SEU is an at-will employer. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The employer retains the right to change or assign other duties to this position.

The employee must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.

SEU is committed to providing a workplace that is free from unlawful discrimination and harassment. All forms of discrimination against or harassment of a person because of his or her identification within a protected category are strictly prohibited and will not be tolerated. This prohibition applies equally to conduct by and against employees vendors visitors and students.

Southeastern University is committed to equal opportunity in employment and education and does not discriminate on the basis of race color sex (including pregnancy) parental status national origin age disability genetic information (including family medical history) political affiliation military service or other non-merit-based factors. The equal opportunity policy will apply in University programs and activities and all aspects of employment including but not limited to recruiting hiring placement transfer training promotion rates of pay and other compensation termination and all other terms conditions and privileges of employment. All employees of Southeastern University by continued employment agree to abide by the policies contained in the Employee Handbook and in the SEU Mission Vision Statement of Faith and Community Covenant.