Service Manager Stewarding & Food Safety Manager

Find Your Shangri-La in Shangri-La.

Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 and that spirit continues to guide us today.

As we look ahead to new horizons we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world through joy shared purpose and our Asian art of hosting.

Located in the heart of the city Shangri-La Toronto is an elegant sanctuary nestled between the bustling business and entertainment districts. With the citys best shopping sports live theatre and cultural venues in proximity guests enjoy unparalleled access to Torontos vibrant offerings.

Shangri-La Toronto

As a Service Manager Stewarding and Food Safety Manager manage colleagues to maintain health safety and hygiene in all culinary areas; maximizing the balance between Colleague Guest and Owner satisfaction.

Key Responsibilities:

• Interact with colleagues as internal customers strategic partners in delivering Shangri-La hospitality from caring people according to brand service deliverables.
• Knowledge of local food safety requirements.
• Knowledge of machine operations - dishwashing machine loading dishwashing solutions into automatic dispensers and regulate water temperature output of detergents and chemicals.
• Inspect dishes for cleanliness and place clean dishes carefully in assigned storage location scrubbing pots pans and other kitchen equipment that cannot be washed automatically.
• Inspect all polished silver stainless steel and related tableware used in food service.
• Ensure all designated equipment are cleaned kitchen substances (such as grease) and kitchen chemicals disposed of properly trash cans emptied and cleaned garbage containers are transported to dump sites and adhere to recycling regulations.
• Ensure kitchen floors are cleaned at the end of each meal period and after each spill work area and kitchen equipment are cleaned and in order according to procedures to maximize efficiency and safety.
• Assist with general kitchen prep duties banquet or other setups.
• As a true service Ambassador meet service expectations proactively promptly professionally with genuine care to attention and detail.
• Ensures compliance to all hotel policies standards and core practices.
• Maintain positive internal and external relationships professional friendly attitude towards guests and colleagues.
• Actively demonstrate teamwork safe work practices open communication accuracy in transactions respect sincerity helpfulness courtesy and humility.
• Undertake other ad hoc related responsibilities as required.

About you:

Service Excellence Delight our guests at every interaction with a genuinely warm presence friendly sincere

nature drive for excellence being internally proud outwardly gracious and humble.

Internal Service Appreciation that internal customers (i.e. Servers) are considered strategic partners.

Detail oriented Great care and attention to detail in fast paced environment.

Cleanliness Orientation Demonstrated need for exceptional order and cleanliness passion for cleaning is well-groomed with good personal hygiene.

Functional Competence Safely work with cleaning chemicals lift up to 50 lbs. stand reach grip and exert

steady-paced mobility constant lifting pushing and pulling as well as excessive walking standing stooping reaching and bending regularly throughout shift.

Operational Knowledge Learn and follow Shangri-La deliverables Shangri-La Toronto culinary service

standards programs policies and procedures.

Self-motivation Able to follow through on direction with minimal supervision.

Communication Basic math skills plus able to comprehend read write and speak English including workplace policies job instruction departmental and safety information.

Problem Solving Able to prioritize multi-task help others; calmly respectfully creatively and successfully

resolve problems as required.

Emotional maturity Interacts with others in a respectful manner with demonstrated qualities of sincerity

helpfulness courtesy and humility.

Ethical and professional conduct Fulfills responsibilities with highest integrity.

Safety focus Demonstrates safe work practices.

• Technology proficiency Safely operates all departmental equipment.
• Familiar with current culinary trends and methods.
• Capable of working independently as well as in a team environment.
• Comprehensive knowledge of hygiene practices and occupational health and safety standards.
• Excellent verbal and written communications. Strong people management skills.
• Proficient with Microsoft Office programs (Microsoft Word Excel Outlook PowerPoint etc.)

• Minimum 3 year previous work experience in food safety or related field such as Food Manufacturing Industry. Experience in a world-class hotel luxury brand and/or fine dining luxury level service preferred.
• Diploma in Food Science Food Engineering Food Safety etc. and or higher or similar (Preferred).
• Possess Train-the-Trainer Skills/Industry Trainer Certification.

• Possess recognized food safety auditing skill to conduct inspections and audits to ensure food safety compliance.
• HACCP and/or ISO 22000 knowledge and awareness of system requirements able to assist in achieving such certifications. Have HACCP/ISO22000 external auditor certification. (Preferred).
• Knowledge of ISO 14001 / OHSAS 18001 and EHS (Preferred) implementation.

• Required to work nights weekends and/or holidays
• Current SmartServe
• Must be eligible to work in Canada

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits recognition programs and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect value diversity and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.