Application Support Engineer – .NET

Our story

At Alight we believe a companys success starts with its people. At our core we Champion People help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.

Our Values:

Champion People be empathetic and help create a place where everyone belongs.

Grow with purpose Be inspired by our higher calling of improving lives.

Be Alight act with integrity be real and empower others.

Its why were so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health wealth wellbeing absence management and navigation.

With a comprehensive total rewards package continuing education and training and tremendous potential with a growing global organization Alight is the perfect place to put your passion to work.

Join our team if you Champion People want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at .

Alight is seeking a highly skilled and motivated Application Support Engineer (.NET) to join our Application Support team. This role is focused on ensuring the ongoing stability performance and reliability of our enterprise web applications built on the Kentico platform technologies.

The ideal candidate will bring strong problemsolving skills deep technical troubleshooting experience and a customercentric mindset. You will support critical business applications collaborate closely with development teams and act as a key technical point of contact for the Sales and Service Center (.COM portal users). This is a handson role responsible for issue analysis defect resolution change management performance optimization and continuous improvement of supported applications.

Key Responsibilities

Application Support & Troubleshooting

• Serve as the primary technical point of contact for the Sales & Service Center (SSC) portal issues and functionality questions.

• Troubleshoot diagnose and resolve application incidents performance issues and platform-related problems Kentico and related components.

• Perform root cause analysis (RCA) and implement fixes or workarounds to restore service quickly.

• Investigate and resolve content integration issues within the Kentico CMS environment.

• Support integrations with downstream systems including CRM tools (preferably Microsoft Dynamics CRM) APIs and shared services.

Operational Stability & Maintenance

• Monitor application health proactively identify potential issues and ensure high availability.

• Maintain and support reporting solutions including troubleshooting SQL jobs and tuning SQL for optimal performance.

• Document incidents enhancements configuration changes and resolutions using defect tracking and ITSM tools.

• Collaborate with infrastructure teams on IIS deployment issues caching environment configuration and system performance improvements.

Collaboration & Continuous Improvement

• Work closely with the Application Development team on enhancements releases and strategic projects.

• Participate in iteration planning release readiness and feature prioritization with Product Owners.

• Develop and maintain Knowledge Base Articles (KBAs) related to the customer portal and support workflows.

• Provide guidance and mentorship to junior support engineers when needed.

Quality & Compliance

• Ensure adherence to organizational standards for support coding testing and deployment.

• Assist in validating system changes performing smoke testing and supporting production deployments.

Qualifications & Technical Skills

• 3-5 years of experience and web technologies with at least 3 years in application development or support.

• Strong knowledge of HTML XML CSS and clientside scripting frameworks.

• Hands-on experience with Visual Studio Azure DevOps IIS and related toolchains.

• Expertise in MVC (4.0) jQuery and modern web development principles.

• Deep understanding of object-oriented design / architecture.

• Strong technical capability in:

  • Entity Framework

  • LINQ

  • SQL Server (schema design stored procedures performance tuning)

• Experience supporting or integrating with CMS platforms preferably Kentico.

• Familiarity with SOAP/XML Web Services REST APIs and JSON.

• Experience integrating web applications with CRM tools preferably Microsoft Dynamics CRM.

• Ability to work effectively in a team-oriented collaborative environment.

• Experience mentoring junior team members and providing technical guidance.

• 3 years in IT Application Support preferably within a customer servicefocused environment.

Benefits

We offer programs and plans for a healthy mind body wallet and life because its important our benefits care for the whole person. Options include a variety of health coverage options wellbeing and support programs retirement vacation and sick leave maternity paternity & adoption leave continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight you understand that should you be made an offer it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation education verification employment verification and criminal check search against global sanctions and government watch lists credit check and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued respected and supported. We know that diverse teams are stronger more innovative and more successful.

At Alight we welcome and embrace all individuals regardless of their background and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter more inclusive future.

As part of this commitment Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring reasonable accommodation is needed please contact .

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex race color religion creed national origin ancestry age physical or mental disability medical condition pregnancy marital or domestic partner status citizenship military or veteran status sexual orientation gender gender identity or expression genetic information or any other legally protected characteristics or conduct covered by federal state or local addition we take affirmative action to employ disabled persons disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs practices and observances unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries partners or purchasers of Alight business units.

We offer you a competitive total rewards package continuing education & training and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries partners or purchasers of Alight business units.