Resolution Specialist, DC Seller Disputes

Walmart is looking for a dynamic Resolution Specialist DC Seller Disputes 

Must have hands-on distribution center experience to drive effective dispute resolution and operational this role you will serve as a key liaison between sellers fulfillment operations and cross-functional partners to ensure accurate timely and fair outcomes.

Key responsibilities:

• Investigate and resolve seller disputes with accuracy fairness and full compliance with company policies ensuring well-supported data-driven decisions.
• Conduct thorough case reviews by analyzing evidence identifying fraud or risk patterns and maintaining detailed error-free documentation.
• Communicate professionally and clearly in all written reports and seller interactions maintaining objectivity while demonstrating empathy.
• Identify trends and proactively mitigate risk by recognizing recurring dispute patterns and recommending preventative solutions.
• Collaborate cross-functionally to align on business priorities execute resolutions efficiently and support continuous process improvement.
• Uphold ethical standards and compliance by modeling integrity supporting policy adherence and contributing to a fair and unbiased dispute resolution process.
   

Compensation: Pay starts at $23.45
Must be located in Illinois
No sponsorship for an immigration-related employment benefit.

Qualifications :

Minimum Qualifications

• At least 12 years of experience in a marketplace seller support or fulfillment center (FC) environment.
• Experience supporting sellers or users with processes tools payments policies account issues inventory shipping or operational workflows.
• Working knowledge of distribution center or logistics operations including inventory management and order fulfillment processes.

Preferred Qualifications

• Experience working directly with sellers or business partners in a professional customer-facing capacity.
• Proven ability to resolve seller issues and disputes while serving as a liaison between Fulfillment Centers and Seller Support teams.
• Strong professional communication skills with the ability to manage sensitive situations and maintain positive seller relationships.

Additional Information :

At Walmart we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind body and wallet.

Health benefits include medical vision and dental coverage.
Financial benefits include 401(k) stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave) parental leave family care leave bereavement jury duty and voting.
Other benefits include short-term and long-term disability company discounts Military Leave Pay adoption and surrogacy expense reimbursement and more.

Remote Work :

No

Employment Type :

Full-time