Customer Technology Solutions Manager Luxury & Lifestyle

Paris - France

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Strategic orientation

Accountable to implement the strategy aligned with each brands / regions
Definition and management of projects roadmap & rollout for hotels within his / her scope
Follow-up of projects rollouts and openings for hotels within his / her scope

Global animation / Governance / Activities

Relationship Management with hotel owners and GMs
Represent Accor and negotiate with partners to reach a homogenous Tech and Guest technology environment
In charge of hotel animation by regular on-site visit and building strong relationship with owners & GMs
Responsible & working closely with Vender Management Office for quality of the service by managing local suppliers and SLAs
Deploy and Design new installations and solutions deployment by managing local vendors
Deliver a Sales and Delivery plan for his portfolio of hotels in alignment with global roadmap & local needs
Deliver on a regular basis the service report for partners to measure quality of services related to the fees paid for our services
Engage with our Operations to manage the portfolio and aligned expectations of services
Empower the deployment of brand standard solutions and ensure the practices are understood and adhered
Works closely with regional teams sitting in Power Brand (Tech rollout Accor apps) through Tribe organization to deliver the full scope of service to our hotels.
Challenge the SLA execution delivered by other BU within BD&T. Working closely with CARE Tech Rollout teams to deliver the services to hotels. Is accountable of the end-2-end service
Representing our L&L division externally by participating in communities events and any other professional meeting linked to digital & technology
Visit hotels conduct Tech performance audits audit Tech installations report gaps in environment or guidelines and determine remediation plans as needed
Full participation implementation and support in PMO project responsibilities and hotel integrations as required

Escalation point of contact.

Escalation point for GM VPO & hotel owners including for other services provided by other BD&T BU such as Care.
Responsible to track quality & performance KPI covering projects openings & support
Source new solutions and ideas as well as raise our tech & innovation visibility externally.

Innovation

Brand tech standards and specifications

Qualifications :

Bachelor or Master computer sciences or Hospitality Management
5 years experience in Tech Support Management or Service Delivery Management
Experience in tourism or hospitality industry
In-depth expertise on project management and customer relations
Strong communication & negotiation skills organizational & project management skills
Ideally in-depth knowledge of hotel IT environment: infrastructure cloud windows etc
Financial and Analytical skills
Highly proficient in written and verbal English and French
International culture travel availability

Remote Work :

Employment Type :

Full-time

Strategic orientationAccountable to implement the strategy aligned with each brands / regionsDefinition and management of projects roadmap & rollout for hotels within his / her scopeFollow-up of projects rollouts and openings for hotels within his / her scopeGlobal animation / Governance / Activitie...

Strategic orientation

Accountable to implement the strategy aligned with each brands / regions
Definition and management of projects roadmap & rollout for hotels within his / her scope
Follow-up of projects rollouts and openings for hotels within his / her scope

Global animation / Governance / Activities

Relationship Management with hotel owners and GMs
Represent Accor and negotiate with partners to reach a homogenous Tech and Guest technology environment
In charge of hotel animation by regular on-site visit and building strong relationship with owners & GMs
Responsible & working closely with Vender Management Office for quality of the service by managing local suppliers and SLAs
Deploy and Design new installations and solutions deployment by managing local vendors
Deliver a Sales and Delivery plan for his portfolio of hotels in alignment with global roadmap & local needs
Deliver on a regular basis the service report for partners to measure quality of services related to the fees paid for our services
Engage with our Operations to manage the portfolio and aligned expectations of services
Empower the deployment of brand standard solutions and ensure the practices are understood and adhered
Works closely with regional teams sitting in Power Brand (Tech rollout Accor apps) through Tribe organization to deliver the full scope of service to our hotels.
Challenge the SLA execution delivered by other BU within BD&T. Working closely with CARE Tech Rollout teams to deliver the services to hotels. Is accountable of the end-2-end service
Representing our L&L division externally by participating in communities events and any other professional meeting linked to digital & technology
Visit hotels conduct Tech performance audits audit Tech installations report gaps in environment or guidelines and determine remediation plans as needed
Full participation implementation and support in PMO project responsibilities and hotel integrations as required

Escalation point of contact.

Escalation point for GM VPO & hotel owners including for other services provided by other BD&T BU such as Care.
Responsible to track quality & performance KPI covering projects openings & support
Source new solutions and ideas as well as raise our tech & innovation visibility externally.

Innovation

Brand tech standards and specifications

Qualifications :

Bachelor or Master computer sciences or Hospitality Management
5 years experience in Tech Support Management or Service Delivery Management
Experience in tourism or hospitality industry
In-depth expertise on project management and customer relations
Strong communication & negotiation skills organizational & project management skills
Ideally in-depth knowledge of hotel IT environment: infrastructure cloud windows etc
Financial and Analytical skills
Highly proficient in written and verbal English and French
International culture travel availability

Remote Work :

Employment Type :

Full-time

Key Skills

Organizational Management
Presentation Skills
Agile
SAFe
AWS
Solution Architecture
Conflict Management
Data Management
Scrum
Team Management
Pre-sales
Management Consulting

Apply Now

About Company

AccorCorpo

Innovation. Inspiration. Emotion. We are 330,000+ hospitality Talents perfecting the art of welcome with passion, inspiring and designing new ways of connecting and experiencing the world. People are the heart of everything we do fostering authentic and meaningful connections, and c ... View more

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