Lead Software Engineer Agentic Systems (AI Concierge)

The Lead Software Engineer will provide senior technical leadership in building and scaling Affluent Charters benefit discovery and redemption platforms delivering intuitive reliable and highperformance digital experiences for customers and partners. This role blends deep handson engineering expertise architectural ownership and crossfunctional leadership ensuring complex benefit ecosystems are transformed into simple customercentric experiences.

This position is ideal for a seasoned engineer with a strong product mindset extensive experience designing distributed systems and a passion for mentoring teams while remaining close to the code.

Key Responsibilities:

Platform & Architecture Leadership:

• Lead the architecture design and implementation of benefit discovery and redemption services across web mobile and partner integrations.
• Own the technical roadmap for scalable benefit catalogs eligibility determination redemption flows and fulfillment systems.
• Ensure platforms meet high standards for performance reliability security and maintainability.
• Drive architectural decisions that balance rapid iteration with longterm platform evolution.

Engineering Execution & Mentorship:

• Act as a senior technical leader and handson contributor across core platform initiatives.
• Mentor and guide engineers across teams in a matrixed organization setting standards for design code quality and delivery.
• Decompose complex initiatives into executable work and ensure alignment across multiple teams.
• Promote best practices in system design testing strategies observability and documentation.

Partner & Integration Enablement:

• Lead complex integrations with benefit providers merchants and technology partners.
• Solve multisystem challenges spanning identity eligibility logic redemption workflows reconciliation and reporting.
• Serve as the primary technical escalation point for highimpact partner and customer integrations.
• Translate business product and regulatory requirements into robust technical solutions.

Quality Process & Scale:

• Define and evolve engineering and integration standards aligned with enterprise and fintech best practices.
• Build and improve simulation sandbox and integration testing tools to accelerate development and partner onboarding.
• Ensure compliance with security privacy and operational requirements.
• Deliver against platform reliability performance and experience KPIs.

Customer & Product Advocacy:

• Represent customer needs within engineering advocating for clarity simplicity and exceptional user experience.
• Incorporate feedback from customers partners and internal teams into continuous improvements.
• Collaborate closely with product design and support teams to ensure technical execution meets experience goals.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications:
10 years of relevant work experience with a Bachelors Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 4 years of work experience with a PhD OR 13 years of relevant work experience.

Preferred Qualifications:
12 or more years of work experience with a Bachelors Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD
Bachelors or Masters degree in Computer Science Engineering or equivalent experience.
12 years of professional software engineering experience including significant time in senior or lead engineering roles.
Proven track record designing and delivering largescale customerfacing platforms.

Technical Expertise:
Deep experience designing and consuming APIs and distributed services (REST JSON OAuth).
Strong understanding of web technologies (HTTP HTML JavaScript CSS).
Experience with mobile platforms SDKs and integration testing tools (e.g. Appium).
Proficiency in one or more modern programming languages and paradigms with a strong foundation in objectoriented design.
Experience with CICD pipelines release management and tooling (e.g. JIRA Jenkins Maven or equivalents).
Domain experience in payments loyalty benefits eCommerce or fintech platforms is highly desirable.

Professional Attributes:
Exceptional analytical and problemsolving skills.
Clear confident communicator with both technical and nontechnical stakeholders.
Comfortable working with external partners and influencing across teams without direct authority.
Selfdirected leader who thrives in fastpaced agile environments.
Passion for building bestinclass customer experiences at scale.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 192300.00 to 307600.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time