People & Culture Operations Partner

SmartBear delivers application integrity for modern tech stacks ensuring continuous measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation API lifecycle management and observability capabilities. With integrations across the SDLC it sets a new quality standard for application delivery teams.

SmartBear is trusted by more than 16 million developers testers and software engineers across 32000 organizations including 75% of the largest financial institutions and industry leaders such as Adobe JetBlue and Microsoft. SmartBears best-loved brands include Swagger TestComplete Reflect QMetry Zephyr and more. As stewards of a collaborative open source community SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at or follow us on LinkedIn X and Reddit.

At SmartBear you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers driving go to market strategies supporting operations building products or enabling teams your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.

People & Culture Operations Partner

Key Responsibilities

Bangalore Site HR Leadership

• Act as the primary P&C representative for the Bangalore office partnering closely with local leaders team managers and employees.
• Serve as an advocate for the Bangalore team ensuring employee needs feedback and perspectives are represented in global P&C decisions.
• Champion SmartBears culture locally ensuring a consistent and engaging experience aligned with company values.

Employee Lifecycle Management

• Manage lifecycle activities such as onboarding contract generation offboarding and exit interviews.
• Ensure a seamless onboarding experience in alignment with our global onboarding SLAs and processes.
• Maintain high standards for employee documentation and records in systems like BambooHR.

Operational Excellence & AI-Driven Process Improvement

• Continuously evaluate and optimize HR operations to enhance scalability and efficiency.
• Introduce automation and AI-based solutions to improve workflows and reduce manual administrative tasks.
• Partner with internal teams to launch or improve tools systems and documentation.

Compliance & Reporting

• Ensure compliance with Indian labor laws PF tax policies and SmartBear internal controls.
• Support data audits internal reviews and the accuracy of employee records.
• Deliver timely accurate reports and insights to support business and people decisions.

Project Ownership & Delivery

• Independently lead and deliver P&C initiatives across Bangalore such as process improvement well-being programs or policy rollouts.
• Work cross-functionally to align project goals drive execution and track impact through to completion.
• Collaborate with global and regional P&C peers to support scalable implementation.

Employee Relations & Manager Support

• Serve as a trusted HR advisor to employees and managers providing support on employee relations performance leave and policy inquiries.
• Facilitate feedback loops and support a culture of open communication and continuous improvement.
• Handle complex or sensitive issues with discretion empathy and alignment to best practices.
• Manage relationships with local vendors supporting benefits and employee services.
• Ensure vendor service levels meet expectations and align with employee experience standards.

What You Bring

• 68 years of experience in HR operations HR generalist or business partner roles with a strong focus on employee-facing responsibilities.
• Demonstrated ability to support employees and managers through day-to-day HR matters including performance leave and employee relations.
• Solid understanding of Indian labor law HR compliance and regulatory standards.
• Proven experience independently managing projects from planning through successful execution.
• Track record of improving HR processes or implementing automation to enhance employee experience and operational efficiency.
• Strong interpersonal and communication skills with the ability to build trust and credibility across diverse teams; fluent in English.
• Highly organized solutions-oriented and effective working in a global cross-cultural environment.
• Proficiency with HRIS tools like BambooHR including comfort managing employee data and generating reports.
• Bachelors degree in Human Resources Business or a related field.

• You will have the opportunity to contribute to key product in the test automation market.
• We provide a collaborative and dynamic work environment that fosters professional growth and learning.
• We value work-life balance and offer competitive benefits and perks.
• We celebrate and embrace diversity and inclusion recognizing that it leads to better outcomes.
• We are committed to ethical corporate practices and social responsibility making a positive impact in the communities we serve.
• SmartBear is headquartered in Somerville MA with offices across the world including Galway Ireland Bath UK Wroclaw Poland and Bangalore India.
• Weve been recognized with major industry (product and company) awards including B2B Innovators Award Content Marketing Association IntellyX Digital Innovator and BuiltIn Best Places to Work.

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville MA with offices across the world including Galway Ireland Bath UK Wroclaw Poland and Bangalore India.
• Weve won major industry(product and company) awards including B2B Innovators Award Content Marketing Association IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit qualifications and business needs. We do not discriminate on the basis of race color religion sex national origin age gender disability veteran status sexual orientation or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart open driven accountable and curious.

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