Application Support II ISPL

Join a dynamic team shaping the tech backbone of our operations where your expertise fuels seamless system functionality and innovation.

As an Application Support II team member in Intelligent Solutions Product Line in CTO you will play a vital role in ensuring the operational stability availability and performance of our production application flows. Your efforts in troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• SOW/SOD/EOD checks: confirm manual and automated health checks; reduce manual effort via alerting
• Business user query resolution: triage communicate and resolve user issues promptly
• Automation & efficiency: partner with App Dev to script/automate repetitive tasks and implement proactive alerts
• AI/ML: develop and maintain automations and AI/ML use cases (anomaly detection alert enrichment intelligent triage selfhealing) in alignment with firmapproved tools and controls.
• ITIL practices: incident problem change and release management; RCA and followups to prevent recurrences
• Exceptionbased feed/job monitoring: manage SLAs liaise with upstream/downstream systems apply firsttime fixes escalate to L3/App Dev when needed
• Performance & stability: capture and escalate app performance issues and SLA breaches to ensure timely resolution
• Resiliency: execute disaster recovery and sustained resiliency activities regularly
• Platform operations: support UiPath and Tableau across Windows/Linux (patching certificates upgrades)
• Cloud operations: Support for cloud-hosted Appsmonitor/alert triage with cloud logs/metrics manage scaling/failover rotate certs/secrets validate IAM/network controls execute changes via pipelines and escalate provider issues when required.

Required qualifications capabilities and skills

• 4 years in timecritical production/application support or SRE (financial services preferred)
• Strong Windows and Linux troubleshooting skills
• Handson experience with UiPath and Tableau.
• Proven application of ITIL framework(incident problem change release) and RCA documentation
• Excellent written and verbal communication; stakeholder management under pressure
• Participate in rotational coverage as required

Preferred qualifications capabilities and skills

• Operating systems: Windows Server Linux (RHEL/Ubuntu)
• Monitoring/Observability: Dynatrace Splunk Grafana
• Automation: scripting in Python PowerShell; REST APIs and webhooks (UiPath Orchestrator Tableau Server APIs); CI/CD tooling; runbook automation and schedulers; JSON/YAML; secure secrets management; basic Ansible for configuration.
• AI/ML: prompt engineering for firm adapted LLMs and agentic chatbots (system prompts few shot structured outputs); function/tool calling and orchestration; safety and compliance controls (guardrails PII redaction audit logging); model evaluation and monitoring.
• Containers: Kubernetes desired
• Databases: MS SQL Server Oracle
• Cloud technologies; networking/security fundamentals (DNS TLS proxies firewalls)
• Platforms: UiPath Orchestrator/Robots Tableau Server.

Core Skills

• Analytical problem solving and influencing; calm and structured under pressure
• Strong stakeholder engagement; act as single point of contact for escalations and queries
• Selfmotivated proactive and able to work both autonomously and in a team
• Commitment to deadlines in a fastchanging environment; continuous improvement mindset
• Log analyze and manage queries/incidents to resolution; understand impact of change in complex environments