MSP Sr Technical Support
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Job Location:
Altamonte Springs, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Pavion Connects and Protects by providing innovative fire security and communication integration solutions to customers across 70 U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise healthcare education government data center and retail industries.
As a global leader Pavion specializes in the design installation service and maintenance of cutting-edge fire alarm systems critical communications video surveillance access control and advanced AV technologies. Our mission is to bring clarity and transformation to safety security and communication through integral technology and radical service.
With a commitment to safety reliability and operational excellence Pavion ensures scalable future-ready solutions tailored to meet and exceed our clients needs. Learn more at
Pavion and our family of companies are seeking a talented and motivated MSP Sr Technical Support to join our security business unit.
TheMSPSr Technical Support roledeliverssecond linetechnicalassistanceto clients by resolvinglevel Iand level IIsupport incidents and service requests. This role providestroubleshootinghardware software peripherals and basic network connectivity issues while ensuring a positive and productive user experience. The analyst supports user account administration Office 365 and phone systems and various Microsoft-based business applications. Using remote toolsand occasional on-site visits. TheSrTechnical Supportroleensures issues are resolved efficiently documented thoroughly and communicated clearly. A strong customer service mindset attention to detail and commitment to continuous learning are essential for success in this role.
Primary Responsibilities:
Technical Support & Troubleshooting
- Respond to Level I technical support incidents and service requests across multiple channels including phone email web chat and ticketing systems.
- Troubleshoot and resolve issues related to computer hardware software peripherals and network connectivity.
- Support and diagnose problems with desktop PCs laptops scanners printers Microsoft Office applications and various commercial or proprietary client software.
- Utilize remote access tools to resolve technical issues efficiently.
- Perform on-site visits as needed for equipment deployment hardware replacement and issue resolution.
- Provide troubleshooting and support for Microsoft Office Suite desktop systems and printers.
Systems & Application Administration
- Create manage and maintain user accounts through Active Directory or other cloud-based identity platforms.
- Perform Office 365 administration tasks.
- Support phone system and VOIP administration.
- Assist with technologies related to Microsofts core business applications such as Windows Server Exchange SQL Terminal Services/RDS/Citrix.
Networking & Infrastructure Support
- Troubleshoot basic networking issues and support VOIP systems.
- Assist in implementing or supporting disaster recovery strategies including server imaging and automated offsite backups.
Customer Service & Communication
- Maintain a high level of customer satisfaction through timely professional and effective support.
- Communicate clearly with clients to ensure understanding of issues and resolutions.
- Demonstrate a proactive service-oriented mindset focused on improving client productivity.
Documentation & Reporting
- Accurately document customer systems configurations troubleshooting steps and resolutions.
- Record detailed time entries for service work and project activities.
- Follow established procedures and contribute to knowledge base improvements.
Basic Qualifications:
- High School Diploma
- 1 year of IT experience
- Excellent verbal and written communication skills
- Professional friendly positive optimistic demeanor
- An understanding of relevant technologies solutions troubleshooting & support
- Preferred but not required experience with: Autotask Datto RMM Auvik or Managed Services (MSP) experience a major plus
- General Windows Desktop
- Strong Organization and Time Management Skills
Preferred Qualifications:
- CompTIA/Microsoft 365 certifications preferred
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.
Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.
Required Experience:
Senior IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
In an era where the threat of wildfires grows more pronounced, the demand for advanced fire management and safety strategies is at an all-time high. Pavion is at the vanguard, driving forward with innovative technologies not...
