Associate II ECC Enterprise Support, Bilingual-Spanish
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Job Location:
Memphis, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
AtALSACyou do more than make a living; you make a difference.
We like people who are differentbecause were different too. As one of the worlds most iconic and respected nonprofits we know what its like to stand out. Thats why were looking at you. Your background perspective and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer were calling on the game-changers innovators and visionaries to join our family. Not just for the kids of St. Jude but also for you. Because at ALSAC we develop and celebrate our employees. So bring your whole authentic self and become part of our shared mission: Finding cures. Saving children.
Job Description
Schedule: Monday Through Friday 11:30 AM CT to 8:00 PM CT Work from Home
AtALSAC the fundraising and awareness organization forSt. Jude Childrens Research Hospital every conversation has the power to change a life. As an Associate II - Enterprise Support Bilingual youll be the voice and heart of St. Judebuilding meaningful relationships with donors volunteers and supporters across the country. Through phone email chat text and social media youll help fuel the mission of saving childrens lives and finding cures for childhood cancer and other life-threatening diseases.
What Youll Do
Be a Relationship Builder:Connect with donors and volunteers through multiple channels offering guidance encouragement and heartfelt appreciation.
Drive Fundraising Success:Support and coach individuals and teams through their fundraising journeyshelping them set goals stay motivated and celebrate milestones.
Deliver Exceptional Service:Use your problem-solving and communication skills to resolve issues answer questions and ensure a seamless donor experience.
Champion the Mission:Educate supporters about St. Judes impact and inspire deeper engagement through events campaigns and giving opportunities.
Engage Spanish-Speaking Communities:Provide culturally relevant support and communication in Spanish to donors and volunteers ensuring inclusivity and accessibility across all engagement efforts.
Spot Trends & Share Insights:Monitor feedback identify opportunities for improvement and help shape the future of donor engagement.
Stay Agile:Thrive in a fast-paced environment that may include evenings weekends and peak fundraising seasons.
What You Bring
A passion for people and purpose.
1 year of experience in customer service sales or call center environments.
Fluency in both English and Spanish(spoken and written) required.
Excellent verbal and written communication skills across platforms (phone email chat text social media).
Strong multitasking time management and organizational skills.
Comfort with technology including Microsoft Office CRM systems and social media tools.
Ability to work independently and as part of a mission-driven team.
High school diploma or equivalent required.
Why Join Us
Make a Difference:Every interaction supports lifesaving research and care at St. Jude.
Grow Your Career:Gain valuable experience in nonprofit fundraising donor relations and communications.
Be Part of Something Bigger:Join a passionate team united by purpose and driven by impact.
Benefits & Perks
The following Benefits & Perks apply to Full-Time Roles Only.
Were dedicated to ensuring children and their families have every opportunity to enjoy lifes special moments. Were also committed to giving our staff excellent benefits so they can do the same.
- Core Medical Coverage: (low cost low deductible Medical Dental and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race color religion sex national origin age sexual orientation gender identity transgender status disability veteran status genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
Required Experience:
IC
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
A leading children’s hospital, St. Jude treats the toughest childhood cancers and pediatric diseases. Learn about patient referrals, and donate so families never receive a bill for treatment, travel, housing or food.
