Director, Client Health Management, Operations & Strategic Intelligence

• Approves and audits mathematical statistical and economic techniques that determine market conditions project consumer needs and inform business initiatives.
• Analyzes and reviews complex trends in modeling to inform other lines of business such as product development and marketing.
• Develops and inspects data mining models statistical reporting and data analysis methodologies to identify key customer segments and improve potential business decisions.
• Develops and presents detailed reports and conclusions for business finance and investment management to senior leaders.
• Facilitates data-system performance monitoring and tuning and guides the development and implementation of improvements.
• Manages large complex projects or processes with limited oversight while working with other team members to ensure accurate findings and results.
• Monitors and communicates key performance metrics and operational challenges to management to quantify and articulate the business impact of data analytics initiatives or issues.

• University (Degree) Preferred

• 5 Years Required; 7 Years Preferred

• Physical Requirements: Sedentary Work

The Director Client Health Management Operations & Strategic Intelligence serves as a strategic leader responsible for monitoring and enhancing client health outcomes driving operational excellence and delivering actionable intelligence that informs enterprise decision-making. This role leverages advanced analytics and data-driven insights to identify client risk patterns optimize operational processes and translate complex data into strategic recommendations. As a recognized leader in client analytics and operational strategy this position oversees cross-functional initiatives that improve client retention satisfaction and lifetime value while ensuring data quality and analytical rigor meet organizational standards.

Required Skills:

• Client Health Management

• Operations & Process Excellence

• Strategic Intelligence & Insights

• Leadership & Collaboration

Anticipated Posting End Date:

Actual base salary may vary based upon but not limited to relevant experience time in role base salary of internal peers prior performance business sector and geographic addition to base salary the competitive compensation package may include depending on the role participation in an incentive program linked to performance (for example annual discretionary incentive programs non-annual sales incentive plans or other non-annual incentive plans).

Company Overview

Every worker deserves a secure retirement. For more than 100 years TIAA has delivered it for millions of people. Founded to help educators retire with dignity today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA were on a mission to build on our 100 year legacy of delivering for our clients while evolving to meet tomorrows challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People Be Client Obsessed Lead with Integrity Own It and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveens entrepreneurial spirit where we work hard and work together to create lasting impact. Here every associate can grow through meaningful learning experiences and development pathwaysbecause when our people succeed our impact on clients lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients and is equally committed to the well-being of our associates. Thats why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health wellness and work life offerings that can help you achieve and maintain your best possible physical emotional and financial well-being. To learn more about your benefits please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page and you can read more about your rights and view government notices here.

Accessibility Support

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Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

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