Professional Services Engineer Spanish Speaker

Job Summary

As a Professional Services Engineer within our global 24x7 Storage Operations team youll play a pivotal role in supporting Platform and Managed Services customers worldwide. Youll work alongside talented professionals providing Level 3 support that includes incident response service requests problem management infrastructure improvements and ONTAP upgrades. This position offers a hybrid work environment with opportunities for professional growth and skill development across cutting-edge technologies.

Job Responsibilities

Deliver Level 3 technical support for NetApp storage environments resolving complex incidents and service requests with high visibility and customer impact
Deploy administer and troubleshoot NetApp storage systems (ONTAP and 7-Mode) including performance optimization and firmware/OS upgrades
Manage and maintain storage protocols SAN fabric switches cluster switches and related infrastructure components
Implement and support NetApp cloud and hybrid solutions including Cloud Volumes ONTAP StorageGrid and FSxN for ONTAP
Serve as an escalation point and technical lead for delivery teams tracking project status and ensuring successful outcomes
Build strong relationships with customers and stakeholders through clear communication documentation and knowledge transfer
Contribute to continuous improvement initiatives including disaster recovery testing and infrastructure enhancements

Job Requirements

5 years of applicable experience in storage engineering infrastructure support or related technical roles
Hands-on expertise with NetApp storage technologies including snapshots SnapMirror deduplication provisioning and performance tuning
Strong knowledge of storage protocols (CIFS NFS iSCSI Fibre Channel) and SAN/NAS environments
Experience with virtualization and compute technologies such as VMware vSphere Cisco UCS or FlexPod
Proficiency in Windows Server or Linux system administration
Excellent customer communication skills with the ability to explain technical concepts clearly
Understanding of ITIL processes including incident problem and change management
This role works on a shift pattern so the ability to work effectively in a 24x7 global support environment across multiple shifts is essential